Typical day: customer complaints, ordering furniture for store and ensuring floor was decorated according to CORE, inventory management, training of staff, reviewing daily, weekly and monthly operations reports, budget management and P&L variance accountability, payroll, recruiting/job posting/interviews/training, disciplinary action and performance management.
Learned: I learned a lot about furniture (fabrics, materials, quality), store decoration, P&L variance explanations, inventory management.
Management: High turnover of management and staff. Succession planning almost non existent, not always the best people for the job were promoted (sometimes seniority was the key factor, not necessarily the skill set, several bad fits for the stores that resulted in higher turnover).
Co-workers: A mix of teenagers to middle age in various positions and several ethnic backgrounds. Communication was sometimes difficult due to language barriers, age and culture differences. I had to step in often to resolve conflicts with employees and customers.
Hardest part of job: high turnover due for the most part to low wages and hard physical work and customer complaints. It was sometimes difficult to keep my cool with screaming customers who were abusive and completely unreasonable in their demands.
Most enjoyable: Variety of responsibilities, from HR to inventory to store decoration, customer service, payroll, budget management. Every day was different. Also worked at all 4 Brick locations in Calgary. Opened brand new store in Beacon Hill.
Worked at all locations, I was sent to stores with staff problems to help bring them back to par.
Extremely long hours, no recognition whatsoever, low salary