This environment was in a back office, where there was not customer face to face contact. Every transaction was done via telephone. Our daily routine was being on time to relieve the other party from the telephone. So punctuality was a must for this environment.
What I have learned, is whether on the phone, or in person customer service is the same. Each client must to be treated with empathy, and respect. There is a bottom line at the end of the day.
The name Mbanx Direct Manager, was the name of the individuals in that department. We were not managers of a team. We were being managed. Because we dealt with transferring mortgages from other institutions our names were Direct Managers.
This environment, there was not time to have much of co-workers interactions. Most of our times were spent on the phones collecting new business. But, respect is still needed in this environment.
The hardest part of the job. Sitting, 8 hours on the phone. I prefer to be face to face with customers.
The most enjoyable part of the job. Was the flexibility mornings, afternoon, evening or overnight shifts.
allowed you to dress down depending on the shift, build your confidence on the phone, successful outcomes via phone, build sale skills.
depending on the shift the overnight was sometimes very difficult.