The bar gets higher by the day when it comes to service standards and quality expectations in the automotive industry. Unfortunately for most quick-lubes, they won't be able to keep up forever. Car dealers continue to make products that require proprietary servicing, there's just no fighting that. This reality made the sales aspect of the job extremely difficult, many customers are skeptics and the "pitch" can be upsetting. It's often hard to clinch a sale without feeling like a bug.
I appreciated the experience, however, shifts were often long and breaks were short - sometimes neglected entirely. The "bonus" as an alternative to straight commission made for an extremely frightened staff, constantly in fear of financial repercussions that could befall them if they made a mistake. This was made worse by the relatively mediocre base pay (ranging mostly from minimum to $12.50/hr), meaning that without a healthy bonus, the skilled labour felt like it was being reciprocated with un-skilled pay.
Upsides, promotions are actually pretty easy to earn, or at least very reasonable. Turnover is high, so long-haulers are extremely valuable and higher positions open up all the time. I believe I was employed during a highly transformative period with the company (their annexation of Walmart's auto division) and that the experience may have been less turbulent in a simpler time.
Co-workers were often disgruntled, but on good days we all felt like winners, and the management did their best to emphasize the importance of a strong, organic team experience. We did our best, I made a lot of friends and got to work with some highly knowledgable individuals.
All-in-all, if you're into cars and you aren't afraid of rejection, it could be a great job for you in terms of salary and potential management roles within 2-3 years of starting out (for real). If you're more of a service-person at heart and don't like hounding for sales, the pacing probably won't be right for you.
They're a good business, but the auto game is changing fast. For the short term at least, this company is probably the best bet for anybody looking for a quick-lube gig, I genuinely recommend them above other, cheaper companies even to this day.
Potential for great pay and promotions
Grueling work, capped commission systems are flawed, urgency is key.