I worked there for a few years. It got worse as the company grew. You used to know your colleagues but know you just feel like a number. I went from feeling like an insurance professional to just another call centre employee.
Although they do provide great pay and benefits, it wasn't worth it in the end. If you don't mind being micro managed, and being glued to your desk when it's busy ( which is all the time but way worse in the summer) then the pay and benefits may be worth it. I had many managers, some good, some bad, but they are normally to busy to help you. The call volume is out of hand most of the time so customers and cranky, and rightfully so.They never seem to have enough staff to handle the calls. You don't have your own clients so you end up fixing tons of other peoples mistakes. I switched shifts to help out and was spoken to about logging in 5 seconds, yes SECONDS late. You'll also have to log in an out every time you get a coffee, use the washroom, go to a meeting or leave your desk for any reason. I have a lot more to say but i'll leave it at that.