Good company culture and incentives - POOR training
Customer Service Representative (Former Employee) – Trail, BC – 9 April 2019
The management was always very supportive and helpful. However the training process needs to be re evaluated. They have you sit in a office for two weeks (alone), doing online modules and then basically throw you out onto the front line expecting to know what to do. Maybe this works for some people, I however am a 'hands on' kind of leaner. I was constantly asking for help every 5 minutes, and then having to stand and wait for someone to come show me how to do something (with a customer tapping their foot) leaving me feeling VERY anxious and uncomfortable. I basically had zero confidence standing on the front line. I feel if I had been trained more thoroughly and gotten the chance to shadow someone and then have them shadow me, I would have succeeded.
great benefits, good company culture, fair with giving time off, staff parties
horrible training, stressful and fast paced