This company is extremely disorganized and constantly downsizing because they’re going through a corporate takeover. Scotia bought ING Direct in 2012 and they’ve been eliminating redudancies ever since. As a result they just keep expecting more and more out their employees as things get worse. They’ve lost 2 in house CEOs in a 2 year span and now have a newly installed CEO from Scotia at the helm. Things will be getting exponentially worse in the coming months/years until it will more than likely be closing its doors in 2021, at the end of the 10 year contract they signed with the NB government. At which time they’ll ship all the calls to Scotia’s already established bilingual call centre in Scarborough. They’ve been incrementally moving department after department to Scotia control and axing the positions in Moncton. And it’s showing bo signs of stopping.
Save yourself the trouble of having to bail from a sinking ship in two years. Go work for a stable bank like TD or RBC.