Straight forward work and pay
Customer Service Representative (Current Employee) – London, Ontario – 3 March 2019
I was hired as a permanent casual Customer Service Representative. I agree with many comments that you work evenings and weekends, however that is what I anticipate in any retail environment so it is exactly as you would expect. As a casual with no other employment, you can work everyday of the week during especially busy times or you can ask for certain days off or times of day, i.e. no mornings because you volunteer/work elsewhere.
I have found the staff to be great - very friendly and willing to teach newbies. This includes the management. They have all been great.
My hours over the holidays were full time however, they have dropped down (as expected) to somewhere between 12 and 24 hours per week in Jan. to March. If I had to rely on this as my sole income, it would be hard but I do know that my rate of pay will go up with time and training. I also appreciate the union as it insures a consistent approach where the 'flavour of the month' does not get promoted at the expense of other hard working employees.
The work is straightforward - respond to customers, cash, stock, clean - and when you leave, it's done. No need to bring work home or be contacted after about things that happen in the store.
Customers are generally great! Only had one really grumpy one in over 7 months and I can't say that for any of my other jobs.
Benefits are pretty non-existent for casual but again, this is what I expected.
I think this job would be perfect for people who do not need full time employment income immediately but may wish to stick with the Board for years to come in order to have a professional job and middle class rate of income. It is also great for people later in their life who are not reliant on this as their sole source of money but it gives them extra $ and connection to others (much better than McD's or Tim's as your wages will actually go up over time. Also no 24 hour stores!).
Professional environment, leave work at work.
Mostly evenings & weekends.