Started out good, lost momentum after a few years
Customer Service Representative (Former Employee) – Dartmouth, NS – 19 May 2018
I started out working at Convergys enjoying the job; I loved talking to customers and helping them with the issues they called in about. After a while, it started to become very monotonous with criticisms coming from all sides - customers angry about their phone issues, and feeling like no matter how hard I worked, it was never good enough.
Pay / Benefits started shrinking as well, with pension benefits being reduced / removed.
As far as I know, Convergys no longer exists in Halifax / Dartmouth.
Decent pay for the most part
Undesirable hours, overnight, or so late at night as to be nearly overnight.