A good student or side-job
Cashier/Customer Service (Current Employee) – Ottawa, ON – 30 April 2016
It is fairly flexible to work a variety of the three shifts available (7AM-3PM, 3PM-11PM, 11PM-7AM) on a part-time or full-time basis as the manager usually manages several stations in the area. People come and go as well, thus freeing up shifts.
The salary is what you can expect from a gas station job regardless of your education, experience, or how long you have been there.
There are virtually no opportunities for advancement at Shell's retail locations. Even transferring from retail to the other business sectors is virtually impossible or there is no consideration for the fact you are a Shell employee. Job security is very good as long as you perform well.
Management depends on the location you are at, my manager was very good and was very invloved in the operation of the stations and understanding when it came to customer complaints from the view of both the employee and customer. Corporate management is a bit different, they keep trying to socially engineer every interaction with every customer. This makes customer service more robotic/animated as opposed to genuine and it makes both the employee and customer cringe a little.
Cannot say much about the job culture. You will have to deal with bad customers calmly regardless of the situation no matter what. If you cannot take a verbal berating lying down, don't take this job.
Free coffee, slushies, car washes
Socially engineered customer service and the odd bad customer