No appreciation for employees, no growth prospects
Cook and cashier (Former Employee) – toronto – 8 February 2015
I have worked for Hero Certified Burgers for almost 2 years, and within those 2 years, I have seen quite a lot of illegal practices by the manager. Very long hours, a lot of the days people were made to work past 8 hours (12-16 hour shifts) with only an hour break. Sometimes the employees wouldn't get a break but have their break deducted from their pay cheque. Manager picks favourites and if you aren't one of them, hours would be missing from your pay cheque, in which you had to argue to get the missing hours that you worked for. People have worked there for over 2 years with no raise and some have worked there for 1 year and would receive a raise. Manager would scream and swear at employees In front of customers. Back of house always got treated the worst. Manager would lie to Back of House employees when a perfect score was given on the health review, manager would yell at back of house and put them down saying they are lazy and scored 0 on the health review when a perfect score was given. Back of house endured a lot of verbal abuse from manager. Front of house would get $20 a day compitition incentives and tips, Back of House got nothing. Back of house has to work in high temperatures going up to 50 degrees because management refused to fix the A/C or put an extra one in the kitchen. Manager wouldn't do their job and make the employees do payroll and the schedule. Conflicts with the schedule was a consistent thing where people would get scheduled to work 16 hour shifts in a single day and then the next day only have a 8 hour rest period in the 24 hours then again a 16 hour shift. Manager worked the Back of House like dogs on a leash.
long hours, missing hours from pay, verbal abuse, extream high temperature environment