Developed and marketed a wide range of auto insurance policies to clients and potential clients including promotional discounts, such as multi-line discounts, multivehicle and winter tires discounts. Identified and dealt with customers concerns in a timely manner. Skilled and trained to work within multiple regions, while training new recruits. Audited/coached new hires on calls and showing them how to improve their customer service and sales techniques. Transferred calls to billing when receiving clients who possessed policies with us that were in arrears. Negotiated with clients to collect correct information and collaborated with licensed agents to finalize sales.
management, culture, floater days