They pull you in with promises of advancement, and the ability to grow and learn.
They stick you in your place and make you stay there until you don't have any will to try to advance anymore because they block you at every turn.
Employees run the floor because management has to deal with things completely unrelated to employee work ethic and help. Often you find them trying to clean up a mess because someone called corporate and they have to now do whatever corporate decided without any actual context as to the issue.
These customers return and make life awful for employees who can't tell them to leave, and management can't stand up to because corporate said so.
Management is overworked and I've seen every single one of them get physically or emotionally ill because of it.
When you work here your only allies are your coworkers. I loved my coworkers (management included) so much, but I watched as every single one of them began to resent management or corporate or both because they were stuck and they were told to take it.
You are told you cannot stand up for yourself, have to accept everything customers and management alike throw at you. If you don't, you have to fear what corporate decides to do to you.
They tell you there can be benefits, then refuse to let you into a position where you can have them, so you're constantly waiting for support that never comes.
Even the people in the position to have them find that the work hours are all over the place, there is no structure, and there is no communication between management and employees about how to make it better.
When there was they didn't listen, so the employees gave up.
You'll make enough money to eat bread
You'll never have a life out of work