Very Good Values But Management Lacking
Call Center Representative (Former Employee) – Mount Laurel, NJ – 26 September 2013
The days could be long and stressful in the call center. Most incoming calls were not customers that were happy or in a good mood. Most were very upset over lack of funds in account or charges incurred. My job was to calm them down and relay information to let them realize and understand how to prevent any further charges. Sometimes customers would demand to speak to a supervisor and although I can only speak for my own supervisor that was a difficult task. While some supervisors seemed eager to help the customer mine was more interested in socializing and would have me tell the customers they weren't available. Also when taking time off we were able to schedule it ourselves in the computer but both our supervisor and another department had to approve and pay out our vacation time. On more then one instance my time was submitted, approved by human resources, but never submitted by my supervisor which resulted in not being paid. After leaving the company I received a check 2 months later for my vacation time.