Administrative Assistant & Front Desk

Job Title: Administrative Assistant / Front Desk

Location: WD Swim – 66 Bullock Dr. Unit 5, Markham, ON L3P 3P2
Job Type: Full-time
Reports To: Operations Manager

About WD Swim

WD Swim is a leading swim school in the Greater Toronto Area, offering high-quality swim instruction for children and adults of all ages and skill levels. We are dedicated to fostering a safe, supportive, and welcoming environment for our swimmers, families, and team members.

Position Overview

The Administrative Assistant / Front Desk serves as the primary point of contact for parents, members, and visitors. This role plays a key part in delivering excellent customer service while supporting daily administrative and front desk operations to ensure the smooth and efficient running of the facility.

Key Responsibilities

• Welcome parents, members, and guests in a warm, professional manner
• Respond to phone calls, emails, and in-person inquiries regarding programs, schedules, and services
• Manage class bookings, registrations, cancellations, and member check-ins
• Process payments, issue receipts, and assist with basic billing inquiries
• Maintain accurate records, files, and member information
• Communicate effectively with instructors and management regarding schedules and updates
• Perform daily administrative tasks including data entry and basic reporting
• Ensure the front desk area remains clean, organized, and professional at all times
• Adhere to WD Swim policies, procedures, and confidentiality standards
• Promptly report operational issues or concerns to management

Qualifications

• Previous experience in administrative, front desk, or customer service roles preferred
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Friendly, professional, and customer-focused approach
• Basic computer skills, including email, scheduling systems, and spreadsheets
• Ability to work independently and collaboratively within a team
• Reliable, punctual, and detail-oriented

Why Join WD Swim?

• Supportive and team-oriented work environment
• Opportunity to grow with a wellness-focused and expanding organization
• Competitive hourly compensation
• Ongoing training and professional development opportunities

Job Types: Full-time, Permanent

Pay: $20.00-$25.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance

Ability to commute/relocate:

• Markham, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• We do not provide work visa sponsorship for candidates currently residing outside of Canada. Are you authorized to work in Canada?

Education:

• Bachelor's Degree (preferred)

Experience:

• Administrative Assistance, Customer Service, Sales: 1 year (preferred)

Language:

• English (required)

Work Location: In person