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  • Communicates with vendors on services changes and/or hardware/software orders and coordinates subsequent activities.
  • Closely adheres to defined Global IT Service Management processes (when published) – change management, incident management, problem management, service level…
  • Great customer service skills with an ability to demonstrate empathy.
  • Experience troubleshooting issues clients may be having connecting to or using network…
  • Closely adheres to defined Global IT Service Management processes (when published) – change management, incident management, problem management, service level…
  • Ability to coordinate and lead complex cross-functional projects given multiple competing priorities or perspectives.
  • ITIL and Project Management certification.
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