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  • Contributes to the support knowledgebase.
  • 2+ years of technical support experience.
  • Familiarity with Microsoft Server Technologies (e.g.
  • Liaise with Support teams for application specific issues impacting Dayforce.
  • University Degree or Relevant IT Certifications.
  • The position involves close interaction with the Compliance teams for US and Canada as well other product owners/managers, business analysts, and the…
  • The incumbent will be required to provide escalated IT support from a network, telephony, hardware and OS perspective as well.
  • HCM experience including implementation, support and add on configurations.
  • Bachelor’s degree in IT or Business, related field or equivalent experience.
  • Support development of business plans in collaboration with the sales and marketing leadership through account planning and consultative customer engagements.
  • Contributes to the support knowledgebase.
  • Familiarity with Microsoft Server Technologies (e.g.
  • IIS, Windows Server, Microsoft SQL Server).
  • Well-versed in all Microsoft Office products including Excel and Word.
  • 1-2 years’ experience in application or helpdesk support (i.e.
  • Proficiency in Microsoft Office programs is required, experience using Salesforce will be considered an asset.
  • Heat map for marketing and sales:
  • You have demonstrated a clear understanding of what it means to be a team player, individual contributor and leader.