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Technical Service Representative

dbi Brokers Ltd.
105 Grand River St N, Paris, ON
From $45,000 a year - Permanent, Full-time


105 Grand River St N, Paris, ON

Pulled from the full job description

  • Company pension
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Tuition reimbursement

Full job description

Having been in business since 1931, we are a trusted presence in our communities with a long-standing history and a track record of success. We are looking for some amazing talent to add to our team to play an integral part in growing the business and providing an outstanding customer experience.

But don’t just take our word for it. Here is what our employees had to say in our most recent employee engagement survey.

When asked, 100% of staff agree that “my manager cares about me”.

I have worked at many different brokerages over the years and must say that DBI has been a nice change from the norm. It is a pleasure to come to work

If this sounds like the kind of place you want to be, we’d love to talk with you to learn more.

What Will You Spend Your Days Doing?

  • Assist the Personal Lines Service Brokers/Producers in processing renewals, new business and endorsements.
  • Assist with the preparation of renewal letters, scanning, invoicing, and following up on required documentation.
  • Data entry into carrier insurance portals and broker management system.
  • Validate information and conduct preliminary investigation if discrepancies exist between broker quote and portal results. Review discrepancies with brokers and/or work with carriers/brokers to obtain missing information.
  • Liaise with insurance carrier partners to process and submit change requests and follow up to ensure we have all the necessary documentation in place.
  • Remain current with carrier offerings and changes; must be familiar with all carriers we support.
  • Help create a customer-centric mindset and culture.
  • May be required to back up Reception to cover vacations, peak periods etc.

Key Qualifications

  • Attention to detail and being organized is a must.
  • Excellent communication skills both verbal and written.
  • Maintain professional relationships with insurance carriers, team members and customers.
  • Working knowledge of PowerBroker or prior experience in insurance is an asset.
  • RIBO licensed is an asset, but not required.

We value our team, and offer the following benefits:

  • Vacation days, which increase the longer you're with us
  • Paid personal days
  • Extra time off during the Holiday season
  • Continuing education reimbursement
  • Registered Pension Plan, with company matching
  • Extended Health Care and Dental Benefits (includes Life Insurance Package)
  • Employee and Family Assistance Program

Accessibility Statement

We are committed to creating an inclusive environment that accommodates all individuals, including those with disabilities. We support the goals of the Accessibility for Ontarians with Disabilities Acts (AODA) and have established policies, procedures and practices which adhere to the accessibility standards set out in the AODA. Please advise us should you require any accommodation throughout the recruitment & selection process.

Job Types: Full-time, Permanent

Salary: From $45,000.00 per year


  • Company pension
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off


  • Monday to Friday

Work Location: In person