Retail Store Manager

The Store Manager is the brand advocate for Joydrop. The Store Manager's primary responsibility is for inspiring and motivating the team to create an exceptional customer experience while driving sales and operating the store profitably.

The Store Manager's role is integral in recognizing and advocating for continuous process improvements, collaborating on store operations, and partnering with cross-functional teams (buyers and merchandisers) toward creating an exceptional experience that delights and consistently exceeds expectations.

Essential Duties and Responsibilities:

• Deliver an exceptional customer experience and empower your team to do the same
• Engage with the community and provide brand awareness
• Coach and develop your team by setting expectations, keeping open lines of communication, coaching continually, and providing constructive feedback and support
• Foster a customer-centric culture and ensure the desired brand experience is being fostered in-store through customer interactions
• Execute store operations and processes consistently, seeking process improvements
• Develop and maintain a positive work environment for staff and maximize employee engagement
• Create an inspiring shopping environment through effective merchandising capability and high in-store standards
• Drive key performance indicators (service, sales, and employee satisfaction)
• Complete projects as assigned

Desired Skills and Experience

• Recognizes that true beauty begins from within – innately understands the role of fashion to inspire confidence and self-expression
• Leads through coaching and motivation
• Can build a winning team focused on achieving goals
• Sets a compelling vision and manage successes and failures in a collaborative fashion
• Possesses visual merchandising skills; knows the power of styling to drive customer satisfaction
• Ability to establish and maintain effective relationships with employees and customers
• Skilled problem-solver
• Fashion-forward and is current with industry trends
• Effectively prioritizes and provides focus for self and team
• Minimum 3 years of retail experience with emphasis on store operations and customer service
• Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, and statutory holidays
• Ability to lift and carry 30lbs

Job Types: Permanent, Part-time, Full-time

Pay: From $18.00 per hour

Additional pay:

• Bonus pay

Schedule:

• Weekend availability

Application question(s):

• Why do you want to work with Joydrop? (mandatory question)

Experience:

• Retail management: 3 years (preferred)

Work Location: In person