This job has expired on Indeed
Reasons could include: the employer is not accepting applications, is not actively hiring, or is reviewing applications

Peer Support Worker

Canadian Mental Health Association North & West Vancouver
Canadian Mental Health Association North & West Vancouver in North Vancouver, BC
From $25 an hour - Full-time


Canadian Mental Health Association North & West Vancouver in North Vancouver, BC

Pulled from the full job description

  • Dental care
  • Employee assistance program
  • Extended health care
  • Vision care

Full job description

Peer Worker- Peer Assisted Care Team (PACT)


Our vision: Mentally healthy people in a healthy society

We are seeking a Peer Support Worker with Monday to Friday evening availability to be part of a community-led team to respond to mental health crises. This project is an auxiliary service to the police on the North Shore and the PACT team will attend mental health calls in the community during program hours of 8:00am-12:30am, 7 days per week. The successful candidate will have experience as a Peer Support Worker (formal or informal), a valid BC driver’s license, and strong de-escalation skills. The role requires them to meet individuals where they are at, in their lives and create a non-judgmental space. A good understanding of the various barriers to the healthcare system, the cultural stigma of mental health, abuse, and substance use, knowledge of community resources, and being culturally responsive is essential.

Job Duties

  • Respond to emergency mental health, substance use and family conflict crisis or distress calls in the community
  • Performing a needs assessment of the individual/ family so they can receive appropriate care and services
  • Provide mobile crisis response during program hours and attend to mental health calls that are redirected from other sources or calls that come directly to the PACT phone line
  • Provide appropriate referrals to mental health organizations and escort clients to community resources as needed
  • Collaborate on care with community members and other service providers while continuing to build strong relationships with the organizations in and around the North Shore
  • Provide support services/care to clients, families, community health professionals/agencies, law enforcement, physicians, and Emergency Room staff.
  • Support crisis intervention, risk assessment, safety planning and short-term community case management and outreach.
  • Maintain confidentiality and respect the boundaries of clients experiencing emotional distress.
  • Complete all required training including, but not limited to crisis intervention/de-escalation, ASIST, Mental Health First Aid, community safety training, Naloxone, Trauma-Informed Practices etc.
  • Participate in team meetings, continuing education, conferences, and/or corporate initiatives and engage in on-going team planning, development, evaluation, and quality improvement activities.
  • Escort individuals to community organizations, shelters, Emergency departments when the need arises etc.

Education/Experience Required

  • Must have 2+ years of experience (personal) supporting adults with mental illness, addiction, poverty and/or homelessness as a peer support worker, a community support worker, or an outreach worker
  • Ability to work effectively with a diverse population.
  • Valid First Aid and CPR
  • Basic computer and Internet literacy (including MS Word/Excel/Outlook)
  • Mental Health First Aid (or willingness to complete it)
  • Criminal Record Check is a condition of employment.
  • Knowledge of cultural competency and decolonization.
  • Peer support training is considered an asset.
  • Must be fully vaccinated against Covid-19 or able to provide a vaccination exemption from the Provincial Health Officer.
  • Second language and/or knowledge of cultural communities is an asset Skills and Abilities:
  • Attention to detail when maintaining records of calls and incidents
  • Must be organized and able to multitask and prioritize in a fast-paced environment
  • Must have exceptional communication skills with your team members and clients
  • Strong organizational, problem-solving, and analytical skills.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm and tact.
  • Strong sense of compassion and ability to maintain calm demeanor amidst high intensity situations.
  • Demonstrated knowledge of a person and family centered care, trauma-informed care, the recovery model of mental illness and psychosocial rehabilitation
  • Demonstrated ability to identify emotional, social, or environmental barriers and intervene to reduce stigma.
  • Knowledge of harm reduction principles, crisis prevention and intervention and conflict resolution
  • Farsi-speaking and knowledge of community an asset.

Hours of Work and Special Considerations:

Evening F/T Shift: Monday to Friday 4:00pm - 12:30am.

Wage Range: $25/hour depending on level of experience. Benefits: Psychological benefits made available post-probation along with comprehensive benefits plan for F/T staff.

We are an equity employer and encourage applicants from women, persons with disabilities, members of visible minorities, First Nations, Inuit, and Metis people, people of all sexual orientation and genders and others who may contribute to our further diversification.

How to Apply:

Please submit a cover letter letting us know a bit about yourself and why you are interested in this role with CMHA NWV, and a resume, detailing your experience and qualifications to our posting via Indeed.

Only applications which include a cover letter and resume will be considered, and only shortlisted candidates will be contacted.

Job Type: Full-time

Pay: From $25.00 per hour


  • Dental care
  • Employee assistance program
  • Extended health care
  • Vision care


  • 8 hour shift
  • Evening shift
  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • North Vancouver, BC V7P 1V7: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

  • What is your earliest available start date?


  • supportive care: 2 years (preferred)
  • peer support: 1 year (preferred)


  • Farsi (preferred)


  • proof of covid-19 vaccination (preferred)
  • Driving Licence (preferred)

Work Location: In person