Parts Representative
Location
BenefitsPulled from the full job description
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
Full job description
We Offer
- Comprehensive Medical and Dental Benefits
- Employer RRSP Matching Program
- Annual Health/Wellness Spending Accounts
- Professional Growth & Development
What You’ll Do – The Role (Responsibilities)
- Order taking - acknowledge all incoming orders by walk-in, phone, email, or fax to ensure same day turnaround on received orders and advise customers on delivery.
- Sourcing parts – procure parts via catalogues or calling vendors and OEM dealers.
- Quoting including follow-up on all outstanding quotes.
- Ordering parts and reporting delivery status on all parts orders.
- Charging out parts to appropriate work orders and invoices.
- Communicating with customers, internal or external, on delayed deliveries.
- Manage repair sales with the aim of achieving gross margins and sales revenue that exceed forecasts.
- Promptly process customer returns and returning any unneeded parts to the supplier for credit.
- Working towards resolution of customer complaints and disputes.
- Accurately creating, processing, and completing purchase orders, receivers, work orders, and invoicing.
- Tracking all orders utilizing Smartlists and ensuring parts are received and delivered on time.
- Complete inventory cycle counts are required by the company.
- Report inventory variances to the parts manager.
- Maintain a clean and organized sales floor, parts counter, and inventory area.
- Ensure parts are immediately assigned and stored in the proper shelf location.
- Maintain a clean and organized area for used or non-inventory parts that is isolated from inventory items.
- Create and maintain a list of used and non-inventory items which includes estimated cost, quantity, and description.
- Timely and accurate estimating and quotations
- Quotation follow up and track success rates.
- Follow up on all quotations to gain customer approval to achieve annual sales targets.
- Follow-up on all submitted repair quotes within 48 hours.
- Other tasks and responsibilities as may be required from time to time consistent with the position of Parts Representative.
- Maintain the warehouse cleanliness and stock levels.
- Operate the forklift as needed.
Service Product Responsibilities
Included items: (Non-Warranty Repairs)
- ALL SERVICE MINOR REPAIR Estimates
What You Need (Requirement)
- Journeyman or equivalent certification as a Parts Technician.
- 1-3 years of previous work experience in parts and/or inside sales in a similar work environment.
- A valid driver’s license with a clear record, as local travel may be required at times.
- Ability to lift or move up to 50lbs. may be required.
- Willingness to work overtime as requested.
- Excellent working knowledge of Microsoft Office, and strong computer skills / aptitude; demonstrated ability to adapt to new software systems.
- Time management, accountability, and dependability.
- Excellent communication skills, both verbal and written.
- Excellent customer service skills.
- Accuracy and attention to detail while working under tight deadlines.
- Excellent organizational skills with strong multi-tasking and prioritizing capabilities.
- In the case of a power outage or declared State of Emergency by any level of Government, be available for work.
Working Conditions
- Travel may be required.
- Manual dexterity is required to use desktop computers and peripherals.
- Overtime as required.
- Lifting or moving up to 50lbs. may be required.
SOUNDS LIKE YOU?? APPLY NOW
A little bit about Us… Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.
Our Growth & Culture: As Canada's 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us! Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!
Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.
Only those selected for an interview will be contacted.
No Agencies please.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
- On call
Experience:
- Parts in a similar industry: 2 years (required)
- Journeyman: 2 years (required)
- Computers & Microsoft Office: 1 year (required)
Licence/Certification:
- Drivers license in good standing (required)
Work Location: In person