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Mental Health Professional

Canadian Mental Health Association North & West Vancouver Branch
Canadian Mental Health Association North & West Vancouver Branch in North Vancouver, BC
$32–$34 an hour - Permanent, Full-time


Canadian Mental Health Association North & West Vancouver Branch in North Vancouver, BC

Pulled from the full job description

  • Dental care
  • Extended health care
  • On-site parking
  • RRSP match
  • Vision care

Full job description

Mental Health Professional - Peer Assisted Care Team

Our vision: Mentally healthy people in a healthy society

We are seeking Mental Health Professionals to be a part of BC’s first community-led mobile response program consisting of a Peer Support Worker and a Mental Health Professional. The Peer Assisted Care Team (PACT) is program is an alternative service model to the emergency services on the North Shore and is attending mental health and substance use crisis calls for individuals who are 13+. Successful Mental Health Professionals will possess a MSW, Nursing, Counselling degree or equivalent education, a valid BC driver’s license, and strong de-escalation skills. The role requires them to meet individuals where they are and create a non-judgmental space. The candidates must have knowledge of Indigenous communities and the impact of intergenerational trauma. Additionally, they must also possess a strong understanding of the various barriers to access to the healthcare system, knowledge of community resources, and be culturally competent while providing client- centered care.

Job Duties

  • Respond to emergency mental health crisis phone calls and texts, assess program recipient needs, and determine appropriate interventions as and when necessary.
  • Work mobile crisis shifts and attend mental health calls that are redirected from other sources or calls, texts and communication that come directly to the PACT phone line and work email
  • Assume primary responsibility for assessing the mental health needs of clients and providing crisis support.
  • Provide appropriate referrals to mental health organizations and community resources
  • Collaborate on care and case management with community members and other service providers while continuing to build strong relationships with the organizations in and around the North Shore
  • Responsible for documentation data collection to measure program effectiveness in accordance with privacy laws
  • Provide consultative and direct services/care to clients, families, community health professionals/agencies, law enforcement, physicians, and Emergency Room staff
  • Maintain confidentiality and respect the boundaries of clients experiencing emotional distress
  • Complete all required training including, but not limited to crisis intervention/de-escalation, ASIST, Mental Health First Aid, community safety training, Naloxone, Trauma-Informed Practices etc.
  • Participate in team meetings, continuing education, conferences, and/or corporate initiatives and engage in ongoing team planning, development, evaluation, and quality improvement activities.


● Master’s degree in counselling, Social Work, or related field/ Social Sciences or the equivalent of 7+ years of work experience in the fields of mental health, crisis de-escalation, substance use disorder, and harm reduction

● Must have 2+ years of experience supporting adults with mental illness, addiction, poverty, and homelessness

● Ability to work effectively with a diverse population.
● Valid First Aid and CPR
● Mental Health First Aid (or willingness to complete it)
● Criminal Record Check
● Valid BC Driver’s License

● Must be fully vaccinated against Covid-19 or able to provide a vaccination exemption from the Provincial Health Officer.
● De-escalation training and indigenous cultural competency training are recommended.

● Second language and/or knowledge of cultural communities is an asset.

● Excellent computer skills, documentation ability, and Internet literacy.

● Must have experience with using Office 365 platform and Outlook platforms.

Skills and Abilities

● Attention to detail when maintaining records of calls and incidents

● Must be organized and able to multitask and prioritize in a fast-paced environment

● Must have exceptional communication skills with your team members

● Strong organizational, problem-solving, and analytical skills.

● Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm and tact

● Strong sense of compassion and ability to maintain a calm demeanor amidst high-intensity situations.

● Demonstrated knowledge of the person and family-centered care, trauma-informed care, the recovery model for mental illness, and psychosocial rehabilitation

● Demonstrated ability to identify emotional, social, or environmental barriers and intervene to reduce stigma.

● Knowledge of harm reduction principles, crisis prevention and intervention, and conflict resolution

● Knowledge of Farsi-speaking communities and ability to communicate in Farsi (written and spoken) is an asset.

We are hiring for the following shifts:

  • Monday to Friday, 4pm-12:30am | 40 hours per week

Wage Range: $32-34 /hour depending on the level of experience.
Benefits: Extended Health Benefits + RRSP Contributions for F/T employees

We are an equity employer and encourage applicants from women, persons with disabilities, members of visible minorities, First Nations, Inuit, and Metis people, people of all sexual orientations and genders, and others who may contribute to our further diversification.

How to Apply

Please submit a cover letter letting us know a bit about yourself and why you are interested in this role with CMHA NWV, and a resume, detailing your experience and qualifications to: OR apply to our posting via Indeed.

Only applications which include a cover letter and resume will be considered, and only shortlisted candidates will be contacted.

Job Types: Full-time, Permanent

Pay: $32.00-$34.00 per hour


  • Dental care
  • Extended health care
  • On-site parking
  • RRSP match
  • Vision care


  • 8 hour shift
  • Evening shift
  • Monday to Friday

Application question(s):

  • What is your earliest available start date?


  • Master's Degree (preferred)


  • supporting adults with Mental illness: 2 years (preferred)
  • supporting adults with addiction: 2 years (preferred)
  • supporting adults in poverty, and homelessness: 2 years (preferred)


  • Farsi (preferred)


  • Driving Licence (required)
  • Covid-19 Proof of Vaccination (preferred)

Work Location: In person