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Junior Helpdesk Support

Joe Apps Technology Support

3390 South Service Road, Burlington, ON

$18 an hour - Permanent, Full-time

Location

3390 South Service Road, Burlington, ON

Benefits
Pulled from the full job description

Dental care
Extended health care
Paid time off

Full job description

Location: Burlington, Ontario (In-Person)
Company: Joe Apps Technology Support
Job Type: Full-time, Permanent
Compensation: $18/hour | 40 hours/week
Schedule: Monday–Friday, 8-hour shifts

Are you passionate about technology and eager to launch your career in IT support? Joe Apps Technology Support is looking for a motivated and detail-oriented Junior Support Desk Technician to join our growing in-person team in Burlington, ON. If you love solving problems and want to grow in a client-focused, values-driven environment—we want to hear from you!

About Joe Apps

Joe Apps Technology Support empowers small businesses to succeed through secure, efficient, and compliant technology. As a Managed Services Provider (MSP), we specialize in cyber security, business systems, compliance, Microsoft 365, and cloud support for SMBs in Canada. We serve a diverse range of industries including legal, accounting, engineering, non-profits, and manufacturing.

Our values—Authenticity, Collaboration, Excellence, and Continuous Improvement—aren’t just words. They’re how we do business. We operate on the Entrepreneurial Operating System (EOS) to ensure clarity, alignment, and accountability across our team.

Role Overview:

As a Junior Support Desk Technician, you'll work on the front lines of our helpdesk team, delivering outstanding customer support via phone, email, and in person. You’ll troubleshoot hardware and software issues, document solutions, and contribute to an excellent client experience.

You’ll also collaborate with Level 2 technicians and have opportunities to learn advanced tools and systems as you grow. This is a great entry point for someone with foundational IT knowledge looking to build a long-term career in tech.

Key Responsibilities

Provide first-level technical support for hardware, software, and networking issues
Resolve common issues related to Windows, Microsoft 365, peripherals, and basic networking and other Level 1 Troubleshooting steps for line of business and other applications.
Accurately document all customer interactions, fixes, and steps in our PSA (HaloPSA) and IT Glue
Participate in the continuous improvement of helpdesk documentation and processes
Contribute to a collaborative helpdesk culture with a focus on responsiveness and quality
Escalate unresolved or complex issues to Level 2 technicians
Uphold our values by delivering service with authenticity, empathy, and excellence and continued learning
Assist in preparing client systems for deployment or updates

Qualifications

Minimum 2 years of technical support or helpdesk experience
Post-secondary education in IT, Computer Science, or a related field
Strong troubleshooting skills and attention to detail
Proficient with Windows OS/ MAC OS, Microsoft Office, and common desktop software, Apple and Windows Devices, Windows 365 and G-Suite knowlege
Basic knowledge of networking concepts (IP, DNS, VPN, Wi-Fi)
Basic knowledge of Helpdesk support
Excellent communication and customer service skills
Ability to work independently and collaboratively
Certifications such as CompTIA A+, Network+, or Security+ are an asset
Familiarity with Microsoft 365 and PSA/RMM tools is a plus
Experience with or interest in EOS (Entrepreneurial Operating System) is a bonus