IT Field Technician (Saskatoon)

About us

Global IT Star Consulting Corp is a small start up business in Canada that provides professional IT field services to several clients in Western Canada. We are professional, agile, and professional.

Our work environment includes:

• Above avg compensation
• Frequent opportunities to earn more
• Growth opportunities

Job Overview:

We are seeking two skilled and motivated Field Technicians to join our team. As a Field Technician, you will be responsible for providing technical support and troubleshooting services to our clients. This is a hands-on role that requires excellent communication skills and the ability to work independently.

Duties:

- Provide technical support and troubleshooting assistance to clients in the field.

- Communicate professionally in English, follow Standard Operating Procedures, and promptly transmit job documentation.

- Install, configure, and troubleshoot computer hardware from various vendors.

- Resolving general IT issues related to jobs.

- Repair enterprise laser printers, swap parts and update firmware.

- Repair POS/Kiosk systems, swap parts and cables, and install operating systems.

- Follow detailed client/vendor instruction manuals to resolve issues.

- Conduct system upgrades and updates as necessary.

- Collaborate with team members to ensure efficient and effective service delivery.

- Manage client expectations and provide training and guidance to end-users as needed.

· The technician requires their own vehicle, with business insurance, and must have a driver's license.

· Must have prior PC/laptop/server/printer repair experience, minimum 12 months.

Skills:

- Strong technical skills with experience in software troubleshooting, hardware installation, and time management skills.

- Excellent English communication skills, both verbal and written.

- Proficient in using Microsoft Office, Outlook, Adobe PDF reader, and ticketing systems.

- Familiarity with Windows, Linux and MacOS operating systems.

- Familiarity of LAN and network connectivity troubleshooting.

- Ability to work independently and prioritize tasks effectively.

- Asset certifications: CompTIA Network+, CompTIA Security+, Microsoft Certifications, HP/Dell/Lenovo Certifications.

- Be able to pass a background check. Legally be allowed to work in Canada.

We offer competitive compensation based on experience.

If you are a dedicated Field Technician looking for an exciting opportunity to contribute to a dynamic team, we encourage you to apply. Please submit your resume highlighting your relevant experience.

Job Types: Part-time, Casual, Freelance

Pay: $20.00-$28.00 per hour

Expected hours: 10 – 20 per week

Benefits:

• Automobile allowance
• Company events
• Profit sharing

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Supplemental Pay:

• Bonus pay
• Commission pay
• Overtime pay
• Retention bonus
• Tips

Application question(s):

• Do you have a car?

Experience:

• IT support: 1 year (preferred)
• IT project related: 1 year (preferred)
• English: 3 years (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)
• CompTIA A+ (preferred)

Location:

• Saskatoon, SK (preferred)

Willingness to travel:

• 75% (required)

Work Location: In person

Expected start date: 2024-08-07