Hospitality Coordinator

Vancouver Christmas Market 2024

If you have lived in Vancouver for a while, chances are high you've been to the Vancouver Christmas Market. Now in our 15th season, our authentic outdoor German Christmas Market features unique holiday shopping, seasonal entertainment, and delicious traditional food and drinks. Located in the downtown core of Vancouver, at Jack Poole Plaza, the Christmas Market will be open to the public daily from November 13 to December 24.

Full-Time Employment Opportunity – Hospitality Coordinator

Vancouver Christmas Market Inc. is seeking a driven, and enthusiastic individual with event-related experience. In collaboration with the Hospitality Manager, the Hospitality Coordinator will oversee beverage service operations and service staff.

A successful candidate for this role is customer service oriented and financially astute. This candidate is a confident leader and efficient planner.

Location: Full time in office & on-site (November – December).

Hours: Contract Full Time from October 1 2024 – January 15, 2024 (16 weeks). Variable work schedule including evenings and weekends

Reporting to: Hospitality Manager

Roles and Responsibilities

• Execute the Christmas Market beverage service concept successfully, along with the VCM team.
• Provide all guests with a positive first impression of the Market by offering superior, individualized guest service.
• Prepare Training Manuals & Resources for all beverage huts, including POS systems and inventory management, upselling & customer service process.
• Create seasonal team schedules using scheduling software to meet the Market’s needs and adequately support levels of guest attendance.
• Coordinate and assist in the recruitment of beverage hut teams.
• Prepare and conduct training for all seasonal employees including Christmas Market knowledge, attitudes & conduct, POS systems handling, upselling & customer service process.
• Coordinate with Hospitality Coordinator in setting up and running daily briefings and weekly full team meetings.
• Assist in the management of inventories related to the beverage sector, evaluate results daily, recommend and implement necessary changes to align with budgets, promotional responses, and attendance levels.
• Coordinate logistics of product deliveries and ensure correct inventory procedures are followed end-to-end.
• Support Management Team with ordering when needed.
• Executing end-of-period reporting on Sales and Inventory levels and quality control.
• Ability to motivate staff towards reaching sales and bonus targets.
• Assist in the management of the team for set-up, during the market and tear down.
• Ability to coordinate team responsibilities & tasks, implement communication lines and establish a functional team operation.
• Supervise daily operational requirements for department and implement efficiencies in team re-scheduling in a timely manner.
• Schedule & manage portable beverage staff during peak times.
• Working closely with the Marketing Coordinator to coordinate any special promotions that require beverage organization/ preparation. 
• Plan, direct and coordinate team to ensure adequate resources are always appropriately and efficiently allocated.
• Monitoring guest feedback, ensuring a world-class guest experience. Ability to troubleshoot customer queries confidently and in a timely manner.
• Rectify technological problems regarding POS systems & Wi-Fi.

Qualifications

• Previous experience working in a high-volume beverage service environment preferably for special events.
• Bachelor’s degree or Diploma in a related field of study (Events Management/Hospitality Management) is preferred.
• Possesses the Serving it Right Certificate (SIR), or willing to obtain.
• Excellent verbal and written communication skills.
• Extreme attention to detail.
• Commitment to high service level standards.
• Proficiency with software and online tools, specifically Microsoft Office Suite, Square POS, Inventory, and Scheduling Management software.
• Diplomatic approach while working within policies, rules, and procedures.
• Ability to multitask within tight deadlines.
• Experience with scheduling and overseeing the activities of large groups.
• Ability to quickly adapt to changing environments and working under pressure.
• Second Language (German) an asset.
• Valid Driver's license, an asset.
• Ability to lift up to 60 pounds.
• Must be comfortable working outdoors, for long periods of time.

Compensation

• Salary: $4,000 per month
• Bonus ($1000-$3000): Based on Department sales goals.

How To Apply

Please send RESUME and COVER LETTER

No telephone calls or faxed applications please. We thank all who express interest in this position; however, only those selected for an interview will be contacted.

Job Types: Full-time, Fixed term contract
Contract length: 16 months

Pay: $4,000.00 per month

Application question(s):

• How many years of experience do you have with Showpass and POS?

Experience:

• Hospitality: 2 years (preferred)
• Customer service: 1 year (preferred)
• event: 1 year (preferred)

Work Location: Hybrid remote in North Vancouver, BC V7L 1A4