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Guest Service Agent

Viaggio Hospitality Group
26 reviews
411 Columbia St, New Westminster, BC
$17 an hour - Full-time
Responded to 75% or more applications in the past 30 days, typically within 3 days.


411 Columbia St, New Westminster, BC

Who We Are

Viaggio Hospitality Group is one of British Columbia’s largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group’s mission is to provide a unified experience of exceptional service, quality, offerings and general hospitality.

There is something to offer for every type of guest; whether you’re looking for an upscale dining experience, a comfortable place to rest, a liquor store with impeccable selection, a beautiful course to swing some golf clubs, a lively night club or an exciting bar to catch the game, Viaggio Hospitality Group is yours to explore, enjoy and create lasting memories. Some notable establishments are the Downtown Moda Hotel, Ancora Waterfront Dining & Patio, Howe Sound Brewing, Viti Wine & Lager and Birchbank Golf Course.

The Opportunity

There is no better place that demonstrates this passion than The Met Hotel, a charming 27 room Boutique Hotel located in New Westminster.

We are looking for a Guest Service Agent to work a variety of shifts. The ideal candidate will have a sincere passion for hospitality and upscale service.

What You’ll Do

  • Must have availability/flexibility to work a variety of shifts
  • Act as shift coverage when needed
  • Shifts will vary from morning shifts (7:30am to 3:30pm), afternoon shift start (3:30pm – 11:30pm) and Night Audit (11:30pm – 7:30am)
  • Providing courteous, professional and pleasant phone manners
  • Checking clients in and out, promptly, professionally with a welcoming manner
  • Answering internal and external phones and transferring to proper departments
  • Answering the reservation line and selling rooms
  • Handling guest complaints and concerns in an efficient and timely manner
  • Must follow procedures and policies implemented by the Hotel
  • Provide tourist information to Hotel guests
  • Performing general office duties
  • Responsible for cash float and processing proper form of payment
  • To balance all revenue departments, credit card receipts, verify cash intake and the accuracy of all hotel account
  • Follow all safety and security procedures to maintain the assets, team members and guests in a safe manner. Report all unsafe conditions immediately

What You Have

  • High School diploma
  • 1+ years experience or in a similar position with customer service emphasis
  • Must be able to communicate effectively (written & verbal) in English
  • Must be able to work well under pressure, self-motivated, dependable and reliable
  • Hospitality knowledge is an asset

Why You’ll Love Working with Us

  • Salary: From $17.00 per hour
  • Expected hours: 32 – 40 per week
  • Growth and development opportunities

Job Type: Full-time

Salary: $17.00 per hour

Expected hours: 32 – 40 per week

Ability to commute/relocate:

  • New Westminster, BC V3L 1A9: reliably commute or plan to relocate before starting work (required)

Work Location: In person