Field Support Engineer

About Us:

Quester Tangent has been at the forefront of train technology for over 30 years. Located on Canada's scenic Pacific Coast, we cover the full lifecycle of train electronics, from design to support. Our technology enhances public transit across North America and Asia, improving efficiency, safety, and comfort. Join us in making a significant impact on the world’s transit systems.

Your Role:

Are you a technical expert with a passion for hands-on problem-solving? At Quester Tangent, you'll provide critical field support to our customers, ensuring our systems are installed and operating flawlessly. Your role will involve training, commissioning, testing, validation, and troubleshooting of our Train Control & Monitor (TCMS) and Passenger Information System (PIS) solutions.

How You Will Spend Your Time:

A significant portion of the Field Support Engineer’s time will be spent working with our transit customers’ engineering teams in an on-train environment to:

• Support commissioning of Train Control and Monitoring Systems (TCMS), as well as Passenger Information Systems (PIS).
• Perform post-installation check-outs to ensure equipment is properly installed.
• Perform system-level integration testing to validate system installation and confirm proper integration between on-train equipment and systems.
• Work with both our own and our customers’ engineering teams to troubleshoot support issues identified by our customers.
• Provide our transit clients with on-site and remote equipment software updates.
• Deliver training to operations, maintenance, and engineering staff at transit authorities on the use and maintenance of our TCMS and PIS systems and components.

What You Will Need to Succeed:

• Bachelor’s degree in Engineering or equivalent.
• Customer-focused attitude and associated strong interpersonal skills.
• Excellent written and oral communication skills in English.
• Strong problem-solving skills.
• Willingness and ability to travel extensively and act as QT’s representative for integration testing at customer sites in North America and Asia.
• Strong interpersonal and presentation skills and an ability to work in a high-energy environment with minimum supervision.
• An advocate of continuous improvement.

Experiences That Will Help You Thrive:

• Minimum 3 years of post-graduation experience in an Engineering role.
• Passion for and commitment to delivering the best customer support experience.
• Range of experience with electronic equipment.
• Detailed knowledge of software usage in Windows and Linux environments.
• Understanding of detailed behavior of communication network protocols such as TCP/IP and Serial Communication in both wired and wireless configurations.

Why Join Quester Tangent?

• Expertise & Innovation: At Quester Tangent, your ideas shape our future. Our creative community tackles challenges together, celebrating each step forward.
• Impactful Work: As a passionate team, we're devoted to improving public transit and making a real difference in communities worldwide.
• Growth & Development: We invest in your development through mentorship and opportunities, helping you build expertise and advance your career.
• Work-Life Balance: We value your time outside of work and encourage you to disconnect and recharge after hours.
• Inclusive Culture: Your unique perspective makes us better. Here, differences are celebrated, and every voice shapes our success.
• Perks & Benefits: From quarterly "me days" to engaging company events, our strong compensation package supports your well-being.

How to Apply:

Send your resume and a cover letter that captures your passion and fit for the role to Human Resources. In your application, please answer the following questions:

• Do you currently reside in the Greater Victoria area? (Required)
• Do you currently reside in the Greater Victoria area? (Required)

Application Deadline:

Open until filled.

Work Arrangement:

Hybrid

Job Type:

Permanent Full-time

Schedule:

Standard Working Hours in Canada (Monday to Friday, 40 Hours per Week). Salary

Range:

$59,000 – $83,000 per year, commensurate with experience.

Job Types: Full-time, Permanent

Pay: $59,000.00-$83,000.00 per year

Benefits:

• Casual dress
• Commuter benefits
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care
• Work from home

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Saanichton, BC V8M 1Z6: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What are your salary expectations for this role? (Required)
• Do you have any restrictions on your ability to travel or require special permission (visa) to travel either within Canada or outside the country? (Required)
• Do you currently reside in the Greater Victoria area? (Required)
• Can you explain your eligibility to work in Canada on a permanent basis? (Required)

Education:

• Bachelor's Degree (preferred)

Experience:

• Engineering: 3 years (required)

Language:

• English (required)

Work Location: Hybrid remote in Saanichton, BC V8M 1Z6