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Dispatcher

Community Courier

3.0 out of 5 stars

Bedford, NS B4B 1Y3

From $44,000 a year - Full-time

Location

Bedford, NS B4B 1Y3

Benefits
Pulled from the full job description

Life insurance
Vision care
Dental care
Disability insurance
Paid time off
Wellness program
Store discount

Full job description

Position: Dispatcher

Company Overview:

Micco Companies is a family-owned holding company with a diverse operating portfolio that includes Colin and Belle MacDonald Charitable Foundation, Community Courier, The Chickenburger and Chicken Little Café, Harvest Wines and Spirits, Palooka’s Executive Fitness, Micco Warehousing & Logistics and Harvest Beer Wines Spirits. A long-term and respected member of the Halifax business community, Micco has a passion for growth and expansion and currently employs over 200 Associates.

We are searching for the right Dispatcher/office admin to join our team in Bedford. This is a full-time, on-site position. The right candidate will be a self-starter who fits our company’s commitment to safety and customer service, with a strong work ethic and a "Can Do" attitude. You will have excellent attention to detail, strong organizational skills, experience in people management and local dispatch.

We offer:

Full time hours
Day shifts - with on call responsibilities
Competitive salary based on experience
Health insurance options available
Dental care
Disability insurance
Extended health care
Life insurance
Vision care

Paid time off and holidays
Opportunities for advancement within the company
On-site parking
Micco company and partner discounts

Requirements:

Minimum high school diploma or equivalent.
6 months to 2 years dispatch experience. Courier or service related fleet dispatch is preferred.
Excellent written and verbal communication skills and the ability to effectively deliver written and/or oral instructions while assisting drivers on the road.
Problem-solving skills and high attention to detail.
Able to prioritize, set goals, and accomplish tasks with limited supervision.
Intermediate computer software skills.
Knowledge of safety & compliance regulations, applicable laws and transportation standards.
Strong geographical knowledge of HRM and Nova Scotia.
Excellent customer service and leadership skills.

Key Responsibilities:

Plan routes and driver schedules
Schedule staff and dispatch drivers to appropriate locations according to customer requests/orders
Manage communication with drivers and ensure adherence to established processes and safety requirements
Actively monitor work in progress and manage driver productivity
Perform order entry/updates in shipping software and communicate with customers
Investigate and resolve escalated orders and solve operational challenges as they arise.
Co-ordinate activities with other work units or departments
Review, prepare and submit reports related to business KPI’s and customer requirements
Support the Field Coordinator to arrange training for staff, and vehicle maintenance
Ensure accuracy of completed time sheets, payroll and other summaries
Maintain vehicle audits, operator work records, and submit fuel purchase receipts
Track and Trace drivers and vehicles when required and communicate with various stakeholders.
Recommend and implement appropriate action plans for process improvement.
Perform other duties as assigned.