Director, Strategy & Partnerships (2 positions)

**We are looking for 2 extraordinary leaders, with proven growth achievements, to join our team to lead our homecare and staff replacement lines of business **

As the Director, Strategy & Partnerships at Affinity Health (AH) you will have an opportunity to make a difference in the lives of our clients by taking on responsibility for the overall leadership of one of our lines of business (LOB). Within the context of our strategic priorities, care values, and performance targets, you will ensure the overall growth of the LOB. You will also ensure through the dedicated Manager, Operations, the effective functioning of all day-to-day operations, including client care, caregiving staff, finances, human resources, and general administration. You will have overall leadership and accountability for the LOB’s performance (financial & operational) with growth, community relations, partnerships, and business development being your primary focus. Client and staff satisfaction and safety are core to the values of AH and as such, overseeing programs, practices, policies and procedures to ensure employees and client safety is always maintained.

AH also values our partners which help us provide an enhanced client & family experience and as such, you will collaborate and work closely with partners in creating that experience.

In this role, you will be focused on:

• Overall financial growth and operational performance of the LOB consistent with our strategic priorities and performance targets
• Managing resources cost-effectively while achieving a high level of employee and client satisfaction
• Attracting and engaging staff who model AH’s care values and provide exceptional care including ensuring client and staff safety that meets or exceeds regulatory requirements
• Ensuring success of all partnerships, programs and strategic initiatives

Key Activities and Responsibilities

(a) Take a leadership role in the growth and overall financial performance of the LOB, including:

• Developing and managing strategic partnerships and key target accounts
• Work with finance to effectively manage budgets, AR, AP, and overall location profitability
• Collaborate with the Business Development function to ensure business growth by achieving sales targets
• Acquiring new clients using multiple channels
• Effectively delivering, updating and adapting marketing collateral & presentations for AH
• Assisting with competitive analysis on pricing and services
• Achieving all sales goals and metrics consistently
• Assuming responsibility for enhancing brand awareness through organizing and participating in lead-generation activity including trade shows, community relations & education, and marketing campaigns as appropriate
• Making recommendations for changes in marketing, pricing, sales tactics, and other relevant operational issues in an effort to improve business development and sales results.

(b) In collaboration with the Manager, Operations, oversee all operational functions and performance including:

• Managing all staff, operational procedures, service quality, and client & staff satisfaction
• Establishing processes to monitor, assess, and respond to issues that affect performance and benefit capture
• Improving client health and safety by actively searching for opportunities to educate clients and their families on creating a safe home environment and to ensure that proper health teaching is always given when possible.
• Support the standardisation and implementation of the best operating practices
• Working with Recruitment, Training, and Human Resources to ensure adequate quality staffing to deliver services
• Conducting regular evaluations to identify and implement practice and performance optimisation opportunities.

Knowledge and Skill

• Demonstrated ability to lead, engage and manage a multidisciplinary team
• Superior leadership skills with a demonstrated ability to own a sales and business development process and provide leadership to achieve sales targets
• Demonstrated community relations, business development, or program development experience
• Solid understanding of business planning processes and business metrics
• Experience in risk management activities and demonstrated knowledge of continuous quality improvement processes preferred
• Passion to promote a person-centered care philosophy and work with seniors
• Strong communication and presentation skills
• Keen insight into the demand for homecare services and business trends within the industry
• Proactive problem-solving skills
• Results oriented, resourceful, team player

Position Requirements

• A university degree in a health related discipline
• Relevant health profession certification (e.g. RN, etc.) preferred
• Minimum of five (5) years recent health management experience required
• Minimum of five (5) years of recent experience working in a homecare or staffing services environment required
• Minimum of five (5) years of business development experience in homecare or staffing settings preferred
• Direct experience in the use of various information technologies in support of client care and operations management
• Ability to communicate in French is advantageous

Job Types: Full-time, Permanent

Salary: $125,000.00-$150,000.00 per year

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• Stock options
• Vision care

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Bachelor's Degree (preferred)

Experience:

• Leadership: 5 years (required)
• sales, business development, or partnership development: 5 years (required)
• homecare, staffing and/or transitional care: 5 years (preferred)

Language:

• French (preferred)

Ability to Commute:

• Markham, ON L3R 0C9 (required)

Work Location: Hybrid remote in Markham, ON L3R 0C9