Dental Receptionist

Are you a dedicated dental professional seeking a rewarding, patient-focused role?

By The Lake Dental is currently accepting applications for a full-time Patient Concierge. This is an exciting opportunity to join our exceptional team and contribute with leadership, insight, and excellence in patient service within a patient-centered, highly respected dental practice.

About the Role

As the first point of contact for our patients, the Patient Concierge plays a key role in creating a welcoming and seamless experience.

Thisposition is ideal for a senior level administrative person with a background in the dental field, experience in treatment coordination, and/or a background in a clinical role.

We are seeking candidates who are:

• A highly experienced dental receptionist who excels at patient care, administrative efficiency and has a strong knowledge of practice operations
• An experience treatment coordinator looking to take on a more focused role with supervisory responsibilities

Our ideal team member embodies our core values: communication, curiosity, empathy, honesty, impact, and passion.

Key Responsibilities

• Oversee the patient reception experience, ensuring each interaction reflects the practice’s commitment to professionalism, empathy, and efficiency
• Manage and optimize appointment scheduling to align with daily production goals and support provider utilization
• Supervise the accurate preparation and submission of insurance claims and treatment estimates, maintaining compliance and minimizing delays in reimbursement
• Lead timely and empathetic communication across all patient channels (phone, email, in-person, texting), ensuring consistency and service excellence
• Oversee appointment confirmation processes to reduce no-shows and maintain an efficient schedule
• Take ownership of end-of-day financial and operational reconciliation, ensuring accuracy in reporting and readiness for the next business day
• Serve as a liaison between administrative, managerial and clinical teams, facilitating smooth communication and collaboration across departments

Qualifications

• Minimum of five (5) years of experience in a dental office environment, with demonstrated capability in both administrative and clinical workflows
• Proven ability to lead and support a small team, managing front desk operations with professionalism, empathy, and confidence
• Solid understanding of dental terminology, treatment planning, and appointment scheduling to ensure seamless patient experiences
• Strong leadership and communication skills, with the ability to coach team members, foster collaboration, and resolve challenges effectively
• Self-driven and results-oriented, with a strong sense of ownership and accountability for KPIs, deliverables, and overall patient service standards
• Excellent organizational and time management abilities, capable of juggling multiple priorities while maintaining a high level of accuracy and efficiency
• Experience managing multi-provider scheduling, ensuring effective time utilization and minimizing patient wait times
• Proficiency in Dentrix software, as well as MaxAssist, with the ability to optimize there use for reporting, scheduling, and daily operations

Position Details

• Full-time position (up to 40 hours per week)
• Must be available for two Saturdays per month

Why Join By The Lake Dental?

• Work in a high-quality, patient-centered dental practice
• Be part of a supportive and enthusiastic team
• Contribute meaningfully to a culture grounded in integrity, empathy, and excellence
• Enjoy opportunities for growth in a thriving practice environment

If you are a service-driven professional who thrives in a collaborative, patient-centric environment, we would love to meet you.

Job Type: Full-time

Pay: $21.00-$26.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Flexible language requirement:

• French not required

Work Location: In person