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Customer Success Manager

TeamLinkt
116 Research Drive, Saskatoon, SK
Full-time

Location

116 Research Drive, Saskatoon, SK

Benefits
Pulled from the full job description

  • Casual dress
  • Dental care
  • Employee assistance program
  • Employee stock purchase plan
  • Extended health care
  • Life insurance
  • On-site gym

Full job description

Want to join the fastest growing, early-stage sports tech company in Canada? With nearly one-million parents and players now connected, we’re making sports organizing a breeze!

As a Customer Success Manager, you will educate new customers, help solve ongoing technical problems, and ensure the smooth usage and adoption of our products.

What You'll Do:

  • Manage onboarding of new accounts
  • Create initiatives that help to drive successful product implementation.
  • Respond to customer emails, chats, video calls and phone calls
  • Maintain, update and further develop to our knowledge base
  • Work in collaboration with all departments (sales, marketing, accounts, and development) to improve TeamLinkt's products, further develop and refine the onboarding process, and champion customer success.

Requirements:

  • Pleasant, professional and straightforward phone, written and video manner.
  • Excellent written communication.
  • Exceptional problem solving abilities.
  • Technical understanding or background is an asset.
  • Organizational skills — you'll be working with many customers, and you'll need to have expertise in place to keep all of their needs organized.
  • Strategically minded — you'll be helping customers come up with their overall strategy with our product!
  • Highly self-motivated and driven — you don't need someone hovering over your shoulder telling you what to do all day.
  • The ability to shift priorities quickly when necessary.

Compensation

  • Competitive salary based on experience.
  • Employee Stock Options.
  • Options for Health and Dental benefits.
  • Flexibility
  • Games Room
  • Community Social Events
  • We take off early every Friday!

Benefits:

  • Employee assistance program
  • Employee stock purchase plan
  • Extended health care & Wellness Program
  • Flexible schedule
  • Life insurance
  • On-site gym

If you’re ready to join a great team, apply today!

Job Type: Full-time

Benefits:

  • Casual dress
  • Employee assistance program
  • Employee stock purchase plan
  • Extended health care
  • Life insurance
  • On-site gym
  • Wellness program

Schedule:

  • Monday to Friday

Application question(s):

  • Are you currently located in Saskatoon? (this is a requirement)
  • Describe any relevant customer service / technical support experience.

Education:

  • Bachelor's Degree (preferred)

Experience:

  • Customer service: 1 year (preferred)

Language:

  • English (required)

Expected start date: 2022-11-01