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Customer Success Manager

Minga
460 Doyle Ave, Kelowna, BC
Hybrid remote
$55,000–$75,000 a year - Full-time

Location

460 Doyle Ave, Kelowna, BC

Benefits
Pulled from the full job description

  • Casual dress
  • Company events
  • Dental care
  • Discounted or free food
  • Extended health care
  • Life insurance
  • Paid time off

Full job description

Job Description

Minga is a Campus Management SaaS Platform built for modern K-12 schools to manage and enhance the efficiency and accountability of student movement, safety and engagement. We're a small, but quickly growing, tight-knit team headquartered in the Innovation Center in downtown Kelowna.

We're looking for an empathetic and attentive individual with a customer-focused mindset to add to our Customer Experience team. The ideal candidate will be responsible for building and nurturing relationships with our clients, ensuring they have an amazing experience with Minga right from the start and through-out the customer journey. Your primary goal will be to help our customers achieve their desired outcomes, thereby fostering long-term loyalty.

Are you happy when your customers are happy? If so, we’d love to hear from you!

What you’ll be doing:

  • Onboarding new customers to Minga through video calls
  • Providing additional online training to existing customers as needed
  • Providing suggestions on best practices using a consultative approach
  • Monitoring health and adoption for your portfolio of customers and pro-actively engaging to prevent churn
  • Identifying opportunities to expand usage or upsell additional modules
  • Responding to Level 1 and Level 2 support inquiries in our ticketing system (Hubspot)
  • Creating and updating help articles and customer training materials (videos, in-app walk-throughs, pdfs, etc.)

The ideal candidate would have:

  • 2-5 years of experience in a similar SaaS role
  • Experience managing a large list of customers
  • Experience with creating training materials with an emphasis on video content
  • Strong technical aptitude
  • A self-motivated, and results driven mind-set
  • The ability to build instant rapport and long-term relationships with customers
  • Previous SaaS experience is a strong plus

Benefits to working with us:

  • Flexible, hybrid working environment (in office 3 days a week)
  • Dental care
  • Extended health care
  • Vision care
  • A fun and motivated team

Job Type: Full-time

Salary: $55,000.00-$75,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Discounted or free food
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care
  • Work from home

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Kelowna, BC V1Y 0C2: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 2023-12-04