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Customer Service Representative

Butter Baker
4.0 out of 5
140 Amber St Unit 10, Markham, ON


140 Amber St Unit 10, Markham, ON

Full job description

Butter Baker is a Toronto based French bakery that is known for making the finest croissants, cakes, pastries and ice cream using classic French confectionery cookery and techniques. As a Canadian company, we embrace the multicultural essence into everything we do. We believe respect is the foundation of the company’s culture, consistency is the core of superb quality, and diversity is the key to continuous growth and creativity.Butter Baker offers an evolving selections of sweet and savoury pastries created using classic French confectionery cookery and techniques, made from scratch with local ingredients including fresh herbs, fresh fruits and free-run eggs.

We are expanding to more locations in the coming months, join our team & grow with us!!

Location: 140 Amber St., Unit 10, Markham

Position Description: 1 full time / customer service associate


  • Acts with integrity, honesty and knowledge that promote the culture and the brand
  • Product inventory and development.
  • Maintains a calm performance during periods of high volume or unusual events to keep kitchen operating to standard.
  • Develops positive relationships with the team.
  • Follows the standard operational procedures, including food handling, safety and security.
  • Maintains regular and consistent attendance and punctuality.
  • Prepare daily orders, ensures the store is stocked with appropriate levels of products and all online or in store pre-orders/ same day orders are being picked up or taken care of properly.
  • Manage daily online orders as well as in store orders, ensure all customers requests are met
  • Manage customer inquiries including email, phone and in store requests
  • The position will sent 50% of the time in retail and 50% in the office

Job Type: Full-time

Salary: $16.00-$18.00 per hour

Additional pay:

  • Bonus pay
  • Overtime pay
  • Tips


  • 8 hour shift
  • Day shift

COVID-19 considerations:
All employees require to wear a mask, protective gears will be provided

Ability to commute/relocate:

  • Markham, ON L3R 3J8: reliably commute or plan to relocate before starting work (required)


  • Secondary School (preferred)


  • Customer service: 1 year (preferred)
  • Baking: 1 year (preferred)