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Customer Service Representative

Stevensville Garden Gallery
2821 Stevensville Rd, Stevensville, ON L0S 1S0
Temporary, Part-time, Seasonal

Location

2821 Stevensville Rd, Stevensville, ON L0S 1S0

Benefits
Pulled from the full job description

  • On-site parking
  • Store discount

Full job description

Stevensville Garden Gallery is a premier garden centre providing a wide range of products to our valued customers. These include nursery, greenhouse, landscape, home décor, fashion, LCBO and exclusive Christmas offerings. We are seeking a positive, enthusiastic and flexible team player and invite you to apply.

The Customer Service Representative supports the General Manager and Visual Merchandiser with daily operations of the Stevensville Garden Gallery, including operating a POS, keeping the store clean and fully stocked, and selecting exquisite merchandise for our guests. The successful candidate will enjoy helping others and making our guests feel welcome.

This position will start in May.

Core Competencies:

  • Teamwork & Cooperation
  • Customer Service & Engagement
  • Communication
  • Product Knowledge
  • Detail Orientation
  • Adaptability
  • Sales Orientation

Job Duties:

Stevensville Garden Gallery Vision & Values

The Customer Service Representative will promote and demonstrate the organizational vision and values with guests. They will work very closely with the General Manager to ensure that store sales goals and objectives are met. They will uphold organizational policies and procedures and approach problems creatively and thoroughly.

Customer Service Standards & Communication

The Customer Service Representative will promote and demonstrate the highest standard of customer service. They will handle guest inquiries and complaints and contribute to positive solutions. Their sales and product knowledge will assist them with this process.

Product Management

The Customer Service Representative will provide product advice to guests and possess a strong knowledge of current and upcoming home decor trends. They will present products highlighting the positive features and suggest complimentary merchandise to optimize sales. Additionally, they will assist in ensuring signage and store messaging is accurate, timely and well maintained as it relates to marketing. They will be proficient with a POS and extremely accurate.

The Customer Service Representative will also ensure and maintain fixtures and assist with visual merchandising of displays that meet with store standards. They will replenish products consistently and keep merchandise neat and clean. They will make sure that the Stevensville Garden Gallery is safe and accessible to customers at all times in accordance with Company Health and Safety and AODA policy. They will execute daily, weekly, monthly checklists, and assist with opening and closing of the store as required.

Qualifications:

  • A Minimum of 2 years operating a POS.
  • Proven sales success in a retail store.
  • Merchandising & receiving experience is welcomed.
  • Exceptional communication and interpersonal skills.
  • Sound organizational skills and detail orientation.
  • Positive team player.

Working Conditions:

  • Willingness to work indoors, in a warm environment.
  • Ability to lift up to 50 lbs, ability to bend and twist.
  • Manual dexterity required to use desktop computer and stand for long periods of time.
  • Available to work on weekends and during busy times of year. Prepared to maintain a flexible work schedule.

We thank all applicants. Only those selected will be contacted.

Stevensville Garden Gallery is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.

Job Types: Part-time, Seasonal

Benefits:

  • On-site parking
  • Store discount

Schedule:

  • 8 hour shift

Application question(s):

  • Do you have knowledge of many different types of plants?

Experience:

  • retail sales: 1 year (preferred)
  • Customer service: 1 year (preferred)

Ability to Commute:

  • Stevensville, ON L0S1S0 (required)

Work Location: In person

Expected start date: 2024-05-01