Customer Service Administrator

Are you the type of person who enjoys problem solving, while completing a variety of meaningful tasks and providing superior customer service? Look no further!

Prefera Finance is in search of a driven, motivated, enthusiastic person with a positive can-do attitude to join our fast-growing team in the consumer finance industry as a full time Customer Service Administrator! The core functions of a Customer Service Administrator is to support the Collection, Repossession, Insurances, and Customer Service teams with various tasks and administration duties, including, but not limited to; Insurance claims/tracking, Consumer Proposals/Bankruptcies, Soft Collections, Credit Bureau file reporting, Customer account maintenance.

Responsibilities:

· Provide superior customer service by addressing a variety of customer concerns

· Follow up with customers and insurance companies to confirm current and valid insurance coverage

· Follow up with customers and insurance companies to process insurance loss payouts

· Contact Insurance/Warranty companies with regards to warranty cancellation refunds

· Ensure customer accounts are being correctly reported to the credit bureaus

· Complete proof of Claims (Form 31) while working with License Insolvency trustees

· Responsible for managing the updating of credit bureau information should discrepancies be found

· Contact customers to schedule payments which are in arrears

· Leave accurate notes on all accounts worked via our internal platform

· Provide recommendations on policy updates

Skills/Abilities:

· Strong negotiation & problem-solving skills

· Attention to detail

· Intermediate computer skills

· Self starter, multi tasking

· Strong decision-making skills

· Excellent communication skills

· Excellent customer service and phone etiquette

· Ability to work in a fast-paced environment

· Fluent writing and speaking in English (French/Bi-Lingual is considered an asset)

· Credit knowledge is an asset

Qualifications:

· Previous work experience in a call-center work environment/equivalent

· Previous work experience in providing excellent customer service

· Previous financial collection experience is considered an asset, but not required

· Diploma/Certificate in related industry is an asset, but not required

· Knowledge in Microsoft Office, previous work experience with Excel is an asset

Shift Times

· 8-hour shift- anywhere in between Monday to Friday 9:00 AM to 7:00 PM

Perks:

• Company Benefits (Health and Dental)
• 3 Weeks vacation
• RRSP Contributions/Company matching
• Great location near major highways
• Positive Culture & amazing team

Occasional team lunches

Reference ID: Customer Service Administrator

Job Types: Full-time, Permanent

Salary: $40,000.00-$43,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• customer service: 3 years (preferred)
• Insurance Claims: 1 year (preferred)
• Insurance Tracking: 1 year (preferred)
• Consumer Proposal/Bankruptcies: 1 year (preferred)

Work remotely:

• Temporarily due to COVID-19