Client Intake Worker

MAKOON TRANSITION INC.
Reunification and Prevention Program for Families

Job Posting: Client Intake Worker

Starting Wage $21.00 per hour

Conditions of Employment:
● Must be legally eligible to work in Canada.
● Must be able to work overtime as required.

Position Summary:

Under the supervision of the Director and management you will be responsible for Makoon Transition Inc. Client Intake processes and management of intake applications, responding to all inquiries in a timely manner.

Responsibilities:

• Management of Makoon Transition Inc. Client Intake email, consisting of responding daily, screening applications, and communicating with the Director on possible applications for our program.
• Client Intake screening processes include knowledge of Makoon Transition Inc. Mission and Vision, programming available for clients.
• Communicate daily with Director and management on client intake list, waitlist, move in dates and updating of all digital files.
• Coordinate move in of new clients with Director, Program Manager, Case Manager Supervisor and Family Support Worker Supervisor.
• Work closely with Child and Family Service agencies regarding all intake processes.
• Expert communication and knowledge of the child welfare system and social services.
• Do Drug testing of all possible clients before acceptance into the Makoon Transition Inc.
• Able to work within a team or independently when needed.
• Creating the file with all documentation necessary for client intake.
• Scheduling appointments with all collaterals involved for site visit and client intake meetings, updating calendar invites to management.
• Attend and contribute to the success of strategic planning and staff meetings.
• MUST have your own transportation to and from work.
• Ensure no unapproved visitors enter the premises.
• To be prompt and ready to work everyday in a positive manner.
• Sign in and out daily for accountability of attendance and tracking of time.
• Must remain on site on your assigned shift.
• Maintain a professional relationship with all families and other collaterals internal and external of Makoon Transition Inc. not crossing any ethical boundaries.
• Follow all rules, policies and regulations enforced by Makoon Transition Inc being a positive role model.
• Follow the chain of command and communications process internal and external of Makoon Transition Inc.
• Protect the integrity and work culture of Makoon Transition Inc.
• Do not contribute or start Lateral Violence.
• When responding to emergency or crisis situations and/or contact 911, Program Manager and Management.
• Ensure no drugs, alcohol or illegal substances enter the building.
• Respond to family’s questions or concerns with empathy and professionalism.
• Log in to and update Client Intake Applications on the Makoon Transition Inc. Database.
• Other duties as assigned.

Qualification:

• Must have a Bachelor of Social Work with 3-5 years experience in Child Welfare.
• Valid Class 5 Driver’s Licence and access to a vehicle.
• CPR First Aid and de escalation training.
• Mental Health First Aid.
• Non-Violent Crisis Intervention.
• Computer Literacy, including Google Workspace, MS Word, Excel, email, and data entry.
• Expert verbal, written and communication skills to articulate care plans to clients, support staff and professionals regarding child welfare and social services.
• Knowledge of Google Workspace and Microsoft Office with the ability to navigate shared drives.
• Strong morals and ethics, along with a commitment to staff and client privacy.
• Able to follow the missions and vision statements of Makoon Transition Inc. for the success of the families.
• Strong organized and time management skills are a must to work with multiple families.
• Must provide criminal record, Adult and Child abuse registry checks

Must Provide:
● First Nation applicants are encouraged to self-identify as being of First Nation
descent.
● Three references must be from previous employers.
● Must clearly meet all the requirements posted in Client Intake requirements.
● Must have a complete cover letter and resume.

We thank all who may apply and advise that only those selected for further consideration will be contacted for interviews.

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• Casual dress
• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Experience:

• Social Work: 2 years (required)

Licence/Certification:

• Driver's License (required)

Work Location: In person

Application deadline: 2024-12-01