Care Manager, Bring the Club Home

An incredible opportunity to help launch a new program for people living at home with dementia!

If you’re passionate about enriching the lives of people living with dementia through joyful, meaningful activities, then apply for this role to help increase access to person-centered dementia care in our community.

You’ll join Acclaim Health, a registered charity with an incredible reputation for gold standard, innovative dementia care. You can draw on the expertise of team members across the organization to launch, develop and implement our Bring the Club Home program.

Acclaim Health is a registered charity with over 500 employees that helps over 25,000 people a year. We are Halton’s most trusted home care and community support services provider – and have been for over 90 years. We have a proud and strong culture of caring for our patients, clients, and our colleagues. We are accredited with Accreditation Canada with Exemplary Standing (the highest possible) and with the Imagine Canada Standards program.

This position is based at the Speers Road office, working standard office hours of Monday-Friday 8:30am-5:00pm. The role has a large community component and will require driving within the Halton region.

PRIMARY FUNCTIONS:

· In collaboration with Human Resources, manages the recruitment and orientation of new private care staff.

· Participates in the development and implementation of the strategic and operational plan for the Bring the Club Home program.

· Participates in building a successful community based dementia care program.

· Conducts initial in-home client assessments to determine eligibility for program, assess specific client needs and create a client- centered care plan.

· Coordinates timely reassessments and assists with transitions/referrals to other programs upon completion of the Bring the Club home program.

· Works in a manner that ensures client safety.

· Effectively manages the performance of direct reports through direct monitoring and regular performance reviews

· Matches and assigns caregivers to clients according to identified needs.

· Assists with planning and coordination education sessions for staff.

· Ensures that direct reports understand and are aligned to their key accountabilities and perform to the expected level

· Leads and facilitates team meetings.

· Oversees daily and monthly scheduling of private care staff.

· Provides internal customer service excellence through leading by example utilizing coaching and mentoring to support employees in providing excellence in patient care

· Effectively manages time off work, including vacation requests, sick time and LOA requests

· Participates and collaborates with a multidisciplinary care team including staff, patients and caregivers in supporting the patient’s needs according to the patient’s care plan.

· Provides ongoing communication, information and supportive care to clients and families; refers to other resources as appropriate.

· Works in collaboration with the Service Coordination Team to ensure patient-focused scheduling

· Responds to client enquiries, concerns, changing client needs and ensures ongoing client satisfaction and safety.

· Gathers statistics for monthly and quarterly statistical reports as they relate to specific program.

· Other duties as assigned

QUALIFICATIONS & EDUCATION:

· Post Secondary education in gerontology, Social Services or related discipline.

· Certification in CPR-Basic Rescuer level.

· Certification in Gentle Persuasive Approaches in Dementia Care.

· Valid Ontario driver’s license, use of vehicle and insurance per Acclaim Health policy

EXPERIENCE & SKILLS:

• Minimum 3-5 years demonstrated experience working with adults with dementia and other cognitive impairments
• Supervisory or leadership experience an asset
• Project management experience an asset
• Demonstrated ability to coach, mentor and lead staff
• Effective verbal and written communication skills
• Demonstrated assessment, problem-solving and negotiating skills

· Strong planning, coordinating and organizing skills

· Demonstrated ability to work independently and collaboratively as a team member

· Demonstrated knowledge and skills in quality/risk management

· Strong customer service skills

· Proven ability to multi-task and meet deadlines

· Proficient in Microsoft Office, HPG and AlayaCare

· Knowledge of community resources

Acclaim Health is an equal opportunity employer and is actively working towards a more inclusive, diverse and equitable world. We recognize that our work environment is stronger - and our care more effective - when it includes people of equity-seeking groups, including those of varying race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, family status or disability status.

Please note - only those applicants selected for interview will be contacted.

Should you require accommodation during the recruitment and selection process, please inform human resources so we can ensure your equal participation in this process.

Job Type: Full-time

Pay: $28.84-$30.58 per hour

Expected hours: 37.5 per week

Benefits:

• Employee assistance program
• On-site parking

Schedule:

• Monday to Friday

Experience:

• Supervisory or leadership: 1 year (required)
• working with adults with dementia /cognitive impairments: 3 years (required)

Licence/Certification:

• Drivers License and Access to Vehicle (required)
• Education in gerontology, Social Services or related (required)

Work Location: In person