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Bilingual Customer Service Rep - Winnipeg International Airport

Indigo Park Canada
3.2 out of 5
Indigo Park Canada in Winnipeg, MB
Permanent, Part-time

Location

Indigo Park Canada in Winnipeg, MB

Full job description

Indigo Park is an industry leader and the most respected brand in parking and individual mobility, providing cutting-edge technology and innovation every step of the way. Our success comes from providing tailor-made, innovative solutions, first class customer service experience, continual evolution and an advanced vision of parking facilities. Active in 11 countries and with more than 2,000 employees in Canada, we are present in airports, hospitals, hotels, clinics, school boards and more! Indigo believes that its strength lies primarily with its employees and is committed to sharing its success and promoting team spirit with them.

Job Description

Indigo Park is looking for part time Bilingual Customer Service Representatives to serve the guests at the Information Booth at the Winnipeg International Airport. The ideal candidate will have strong customer service and communication skills and provide exceptional service.

Why Join Indigo?

- SIGNING BONUS!! If you are hired for this position, you will be eligible to receive up to $500 as a signing bonus. $250 after one (1) month and another $250 after six (6) months, based on a good attendance record.

· Growth in a dynamic and supportive team

· Employee Referral Bonuses

· Sites easily accessible by public transit

What Would You Be Doing?

  • Distribute a wide variety of accurate information, have meaningful conversations, and make appropriate referrals to services or facilities at the airport or in and around Winnipeg;
  • Sharing knowledge of the airport campus and the services provided by our partner airlines, customs, retail, and food & beverage providers;
  • Refer clients to hospitality and tourist amenities and destinations using brochures, websites, and onsite contacts;
  • Provide critical information necessary to the successful completion of a trip; including luggage, family or oversize bag information, language services, accessibility information, parking and ground transportation options;
  • Log found or missing items to successfully reunite owners with their precious items and fond memorabilia;
  • Handle each customer inquiry or complaint with individualized attention and professionalism, logging and following up with phone calls, email or face-to-face service onsite;
  • Consistently demonstrate the safety, security, and professional traits expected of our guests and our community.

What Are We Looking For?

  • Competent and confident in conversational French;
  • Proficient in Microsoft Excel/Word/Outlook, and Internet Explorer or Chrome;
  • Competent with social media and a multi-line telephone;
  • Excellent communication and organizational skills;
  • Strong interpersonal skills with a focus on compassion, articulate conversation, and sincerity;
  • Highly responsible & reliable, with a professional, well groomed appearance;
  • Ability to balance workload with busy and slow times;
  • Ability to work independently with minimal supervision;
  • Must be available to work weekends.

What Will Set You Apart?

  • Enthusiasm for on-going learning, coaching, and training
  • Results-oriented individual, focused on accuracy, customer relations and employee development
  • Exceptional time management and organizational skills
  • Previous tourism or hospitality experience
  • Completion or enrolled in an arts, administration, hospitality, or tourism related program

During these unprecedented times, Indigo Park is doing everything required to ensure the safety of its candidates and employees.

Indigo Park has adjusted its recruitment process to reflect the current climate we live in due to COVID-19. Therefore, we have transitioned to prioritizing virtual interviews.

We will continue to take every necessary precaution to ensure the well-being of everyone during our recruitment process.

The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in the relationship to the materials or processes process.

Successful candidates will be required to submit a Criminal Background Check.

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview. No agency or applicant phone calls please.

Job Types: Part-time, Permanent

Schedule:

  • Weekends

Application question(s):

  • Are you available to work evenings and weekends?

Experience:

  • customer service: 1 year (preferred)

Language:

  • French (required)

Work remotely:

  • No