Bilingual Community Navigator
Full job description
Make lives better by connecting the community to the resources they need. Every day.
The Community Navigation of Eastern Ontario (CNEO) is a non-profit, bilingual organization that helps to connect people through multilingual mediated access to community, social, health and government services in their community. CNEO has been operating 211 Services in Eastern Ontario since 2008.
The Community Navigator provides comprehensive information and referrals to inquirers while maintaining an accurate and up-to-date community information resource system, including the internet-based database
- Provides comprehensive information and referrals to enquirers; respond to inquiries by phone, in writing or in person, in a clear and effective manner;
- Performs non-clinical assessments of the enquirer’s problems and needs;
- Complete training program, reading materials and questionnaires as required;
- Verifies voicemails and emails at regular intervals - delivers messages to the appropriate party in a timely fashion;
- Conducts advocacy and follow-ups with clients;
- General administrative tasks and other office related duties (ex: tracking client needs, statistical reporting, develops reports, develops and maintains specialized seasonal lists, special projects, etc.);
- Opening and closing of the office as required;
- Informs the data team on any changes to programs and services which is identified while conducting inquiry services and contacts organizations to review database records;
- Other special call centre projects such as registration or dispatch services;
- Other duties or assignments as required.
Job requirements for this position:
- University or college degree in the social sciences field or equivalent experience of education and community sector experience;
- Fluently bilingual in both official languages (spoken and written);
- Be flexible to work in a rapidly changing environment with varying hours;
- Excellent knowledge of the not-for-profit sector and human services system;
- Excellent knowledge of computer systems, technology and data entry;
- Attention to detail, and the ability to perform repetitive tasks;
- Time management, multitasking and organizational skills;
- Excellent interpersonal skills;
- Ability to work collaboratively within a team;
- Analytical and problem solving skills;
- Ability to efficiently defuse an escalating situation;
- Ability to communicate without expressing opinions, judgment, stereotypes or prejudices.
Assets for this position:
- Completed the Applied Suicide Intervention Training (ASIST) or Safe Talk Training;
- Completed a Crisis Intervention Training;
- Knowledge and experience of call centre operations;
- Have the ability to give presentations and participate in community events;
- Have excellent written skills in both official languages to support the data management team as needed.
The Community Navigator will be located in a busy, open area office. They will be faced with frequent interruptions and must meet with others on a regular basis.
The Community Navigator will spend long hours sitting and using office equipment, telephones and computers, which can cause muscle strain.
The Community Navigator must spend long hours in concentration answering calls in support of the 211 service which will range from simple requests to crisis calls.
The volume and type of calls received by the 211 service may cause high levels of stress, especially during times of increased community need (e.g. winter holidays, floods, pandemic). The Community Navigator must also meet deadlines associated with their position and serve as a resource for other team members.
- Only fluently bilingual candidates will be considered (English & French)
- Hours of operation are from 7am to 7pm Monday to Friday (35 hours per week with one hour of lunch). Work hours are on a rotating basis within this timeframe. This may exceptionally include evening and weekend shifts.
- Expected starting date: as soon as possible
- Only selected candidates will be contacted
CNEO requires all staff to have had at least two vaccines against COVID-19 or a valid medical exemption. Proof will be required before the first day of employment.
CNEO believes in a workplace culture of inclusion that is welcoming, respectful, safe and empowering for all staff. It is critical to our success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.
If you require accommodation at any stage of the hiring process, please inform us. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please send your request to HR through Indeed messages.
Job Types: Full-time, Fixed term contract
Contract length: 13 months
Salary: $37,000.00-$48,000.00 per year
- Casual dress
- Employee assistance program
- Paid time off
- 8 hour shift
- Day shift
- Evening shift
- English (required)
- French (required)
Work Location: Hybrid remote in Ottawa, ON K1G 4K3
Expected start date: 2024-03-11