What does a Teller do?
Tellers work in a bank to provide banking services to customers. Tellers are in charge of ensuring that customer banking needs are met. They handle any account-related inquiries the customer may have, and take customers through the loan application, collection, and payment processes. Bank Tellers also answer calls and forward requests to the Branch Manager. In some banks, they may be expected to set up new accounts for clients and manage safe deposit boxes.
Teller skills and qualifications
Tellers possess a wide set of customer service and banking skills since they are the first people a client sees and speaks to in a bank. They, therefore, need to have a charming and friendly demeanor. Some of the skills and qualifications a Teller needs include:
- Ability to perform basic math skills such as adding, subtracting, multiplying, and dividing all the units of measure using fractions, percentages, whole numbers, and decimals
- Understanding of banking software and systems
- Able to use a computer and calculator
- Cash handling and sales experience
- Excellent organization and time management skills
- Ability to multitask and process transactions accurately and quickly
Teller experience requirements
Most Teller jobs are usually entry-level, and a candidate can work as a Teller immediately after completing high school. Most organizations don’t require Tellers to have any prior experience. A Teller candidate with prior experience, however, has an advantage. If the Teller will be expected to deal with specific clients or large transactions, candidates should have three or more years of experience in a Bank Teller position.
Teller educational and training requirements
Teller candidates need to have a high school diploma or equivalent. Candidates may have a degree in a related field such as finance, accounting, or business, however, this is not a prerequisite for the position. For Teller positions that deal with high-end clients or large transactions, candidates should have certifications that establish their understanding of relevant financial and tax regulations such as the Certificate in Personal Banking from the Canadian Securities Institute.
Teller salary expectations
According to Indeed Salaries, average pay of a Teller in Canada is $16.56 per hour. Wages may vary depending on how experienced the candidate is, their qualifications, level of education, and the location of the job.
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