What does a Technical Support Specialist do?
A Technical Support Specialist is responsible for ensuring tech support is provided to set up or troubleshoot hardware or software. They should be able to understand and explain all instructions found in the user manual. They must also be able to diagnose issues over the phone or by email, and provide necessary feedback to aid the end user in rectifying technological problems.
Technical Support Specialist skills and qualifications
A Technical Support Specialist must work with each client to find the appropriate solution to their technical issue. A successful candidate can perform their daily duties best with the following skills and qualifications:
- In-depth knowledge of a wide range of software and hardware products
- Strong analytical skills
- Strong problem-solving skills
- Excellent communication skills, both written and orally
- Excellent customer service skills
- Strong organizational skills
- Excellent time management skills
Technical Support Specialist experience requirements
A successful Technical Support Specialist candidate will be extremely tech-savvy. They should have experience in computer and information systems, and experience in customer service management. Experience in teaching or training students in tech is considered a strong asset for any candidate. The most successful candidates will also have experience in building or developing new software applications or hardware.
Technical Support Specialist education and training requirements
A Technical Support Specialist will usually have a college diploma in computer science, computer programming, network administration, or a related field. In some provinces, candidates must also have certification from the regulatory body of that province. Ontario residents must have an Information Technology certificate from the Ontario College of Trades. Yukon residents must have an Elevator and Fixed Conveyances certificate from Yukon Apprentices and Trades Schools.
Some positions may also require additional, specialized certification or training courses. All candidates must have completed these courses to be considered.
Technical Support Specialist salary expectations
According to Indeed Salaries, the average Technical Support Specialist salary in Canada is $21.84 per hour. Pay will vary by location, experience, and type of industry.
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