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Team Leader Job Description: Top Duties and Requirements

A Team Leader, or Shift Leader, is someone who provides direction, guidance, and leadership to a group of people in an organization. A Team Leader is typically responsible for managing daily workflows, producing strategies that help drive business initiatives, and relaying clear instructions to team members.

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Team Leader duties and responsibilities

When writing a job description for a Team Leader, it is important to specify the duties and responsibilities required to excel in the role, including: 

  • Interviewing new staff members
  • Identifying any areas of concern that could impact the performance of team members
  • Resolving any employee conflicts quickly and efficiently
  • Providing hands-on direction for all activities and projects
  • Communicating any pertinent information regarding project timelines, goals, or objectives to team members
  • Maximizing productivity by scheduling available staff members to the appropriate shift or project
  • Developing, managing, and monitoring relevant budgets
  • Ensuring customer inquiries are responded to
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Team Leader Job Description Examples:

Example 1

Join our Front Office Team as a Team Leader, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel.

Objectives:

  • Must support and assist the Front Office Supervisors as they are responsible and accountable for the actions of all Front Office Team Members. Work as a “hands-on” leader assisting the team as they strive to meet or exceed guests’ expectations
  • Be the contact person for all guests or team members who may be requiring immediate assistance from Team Leaders, and/or follow up with guest concerns as necessary
  • Contribute and assist in creating a positive atmosphere for learning & development for the Front Office Team Members
  • Assist in creating, implementing, monitoring and continually improving systems designed to organize and control the efficient flow of guests, team members & supplies through the Front Office Department
  • Be responsible for the overall cleanliness and physical condition of the Front Office departmental and storage areas
  • Assist in the completion of assigned administrative responsibilities required to maintain the smooth operation of the Front Office Department
  • Some duties may change due to COVID-19 operating regulations/standards

    Requirements:

  • Desire to assist and lead by example and be a pro-active member of the Front Office Leadership Team
  • Exemplary guest service skills and a demonstrated willingness to exceed guest expectations
  • Must possess the ability and desire to lead a world-class Front Office team
  • Excellent Human Resources skills are required;
  • Minimum 1-year management or supervisory experience in the Hospitality Industry and/or a related service industry OR 2 years of front-line experience in a high-end luxury facility is highly preferred
  • Excellent interpersonal, verbal and written communication skills are needed
  • Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary
  • Working knowledge of Maestro, PMS, Microsoft Word, File Maker Pro, Excel, are assets
  • Must enjoy shift work and be able to work evenings, weekends and holidays
  • Valid Class 5 Driver's License
  • Ability to make a 1-year commitment to the position
  • Ability to maintain all COVID-19 operating regulations/standards

    Team Member Benefits: [website]

    By submitting an application you are attesting that the information given is accurate and you give consent to The Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or in directly through public social media. As we receive a high volume of e-mails, we are only able to respond directly to you if your Resume and interests align with our currently available positions.

    Job Types: Full-time, Permanent

    Benefits:
  • Company events
  • Dental care
  • Discounted or free food
  • Extended health care
  • Life insurance
  • On-site parking
  • RRSP match
  • Store discount
  • Vision care
  • Wellness program
    Schedule:
  • Holidays
  • Monday to Friday
  • Weekend availability
    Supplemental pay types:
  • Commission pay
  • Tips

    Application question(s):
  • Are you able to meet our vaccination standard?
  • Are you able to meet an employment commitment of 1 year to the position?

    Licence/Certification:
  • Authorization to work in Canada (required)
  • Class 5 Driver's License or equivalent Location: One location

    • Example 2

    Position Description – Electrical Engineer

    Why join Pilkington Glass of Canada, NSG Group? Work where you play!

    Nestled off the pristine shores of Georgian Bay, working at Pilkington Glass of Canada Inc. in the town of Collingwood provides access beautiful beaches in warmer months, downhill skiing and many other winter activities and endless access to natural amenities all year long. Pilkington Glass of Canada is a landmark in Collingwood and has been in operation since 1968. You are invited to send your resume for consideration if you are interested in being part of an automotive manufacturing team with a focus on producing quality windshields to leading automotive manufacturers. We are actively seeking an experieced Team Leader for our Materials department.

    Job Title: Materials team Leader Reports To: Materials Group Leader

    Location: Collingwood, ON Department: Materials

    Primary Duties:

    The function of this position is to plan and supervise the shipping, receiving, material handling, inventory control activities, and rack repair coordination for the shipping department. This position provides the resources and tools necessary for the team members to perform safely and effectively. This position is highly involved with customers, contractors and vendors and must interact with all areas and all levels of team members in the organization.

    Key Job Responsibilities:

  • Plans and supervises the shipping, receiving, material handling and inventory control activities of the Materials Department
  • Responsible for planning and maintaining physical layout of warehouse to insure efficient operation and proper rotation of stock
  • Ensures appropriate supply of racks to meet scheduled production requirements and administers rack repair program.
  • Provides adequate and safe material handling services
  • Work with transportation partners to develop procedures to ensure claim free, on time delivery of product to customers.
  • Responsible for the 5S conditions of all areas assigned to Logistics.
  • Responsible for the maintenance program for plantwide fork trucks.
  • Monitor daily shipment schedule to make sure we have the capacity to provide on time delivery.
  • Maintain and update shipping blocking and bracing manuals ensuring that we deliver product to the customer claim free.
  • Maintain an open line of communication with all manufacturing departments.
  • Work with the Production Scheduler for customer shipment and delivery requirements.
  • Responsible for the staffing requirements of the shipping area.
  • Maintain records of team members for attendance and performance.
  • Verify the material is available for shipment. If the material is not available, contact the scheduler. If the material will not be available, notify the Materials Group Leader.
  • Actively lead the team to ensure that team targets and objectives are met in all aspects of business, while promoting and monitoring the process of continuous improvement.
  • Accountable for the health and safety of employees and ensure compliance with all established Health & Safety rules and the Occupational Health & Safety Act.
  • Create and promote harmonious working relationships, improving the operations of the team and its relationship with both internal and external customers.
  • Together with the team and planning functions, ensure and guarantee the total satisfaction of all customers both internal and external.
  • Insure internal IATF environmental management system compliance and ensure continuous improvement.
  • Work with other "sister" plants on common transportation, warehousing and case closure issues.
  • Work with Transportation "partners" to maintain and enhance the claim free on time delivery of product to our customers.
  • Responsible to ensure all QS9000 procedures are followed.
  • Responsible to create/delete/revise QS9000 procedures.
  • Responsible for record keeping as outlined in QS9000 procedures.
  • Maintain positive labor relations.
  • Maintain up-to-date information in COPS system.
  • Responsible for cycle counting all stages of glass inventory.
  • Maintain professional relationship with both internal and external customers.
  • Must participate and take lead in facilitating physical inventories.
  • System Administrator for the data collection system
  • Adherence to the NSG/Pilkington Standards of Business Conduct and its' Values and Principles
  • Ensuring all tasks are completed in the safest manner possible

    Qualifications Required:

  • Bachelor’s Degree
  • 3-5+ Years of Supervisory experience
  • Computer and software proficiency – including strong knowledge of MS Office
  • Excellent interpersonal, leadership and communication skills
  • Exposure to Six Sigma (Green Belt) a strong asset
  • Production and/or planning experience
  • Experience in an automotive manufacturing environment an asset

    What’s in it for you:

    · Work where you Live and Play. Maclean’s named Collingwood as one of Canada’s 25 best places to live.

    · Enjoy a challenging and rewarding career.

    · Be part of a team.

    · Test, share and improve your skills.

    · Excellent Benefits (Dental, Vision, Extended Health Care)

    · Pension Plan

    Job Type: Full-time

    Salary: $80,000.00-$90,000.00 per year

    Benefits:
  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision shift

    • Example 3

    Job Summary

    Ensures that daily operations of the residencies are run in a professional and efficient manner with attention to confidentiality and in compliance with NEXUS policies and philosophy. Team Leader's respect individual’s rights and treat each individual with the same dignity he/she wishes to be treated with. Team Leader’s provide ongoing scheduling, supervision, and evaluation of all staff personnel and program policies.

    Key Duties & Responsibilities
  • Develops, implements, and evaluates residents' goals, objectives, policies, and procedures and ensures that required standards are maintained. Identifies both physical and program needs of the residents and communicates such needs to the Program Manager.
  • Develops and facilitates health and service planning in collaboration with the Program Manager.
  • Directly supervises residence staff and monitors daily residence operations.
  • Evaluates the performance of residence staff. Identifies the need for staff and/or staff development. Reports any significant performance issues to the assigned Program Manager.
  • Provides leadership and guidance for front-line staff in both the development and delivery of individual service plans. Provides support to staff through mediation aimed at conflict resolution between staff, individuals, senior leadership, and the community.
  • Participates in supporting residents in meeting their goals and objectives. May, when operationally necessitated, be required to work front line assisting in daily operations of assigned residences.
  • Is responsible for the maintenance, cleanliness, safety, and repair of the residence. Also maintains the resident's food and other inventory – these responsibilities may be done directly or through delegation to staff.
  • Performs other related duties as required

    Education and Knowledge
  • Degree and/or Diploma in a related human/social service field.
  • Team Leaders must have and maintain a valid first-aid certificate, food-safe (or Caring About Food Safety online) certification, WHMIS and MANDT certification, undergo a TB test (and receive a negative result), and consent to a Criminal Record Check.

    Training and Experience Three (3) to five (5) years of recent related experience.
    Or an equivalent combination of education, training, and experience

    Job Type: Full-time

    Salary: $28.39-$33.06 per hour

    Additional pay:
  • Overtime pay
    Benefits:
  • Casual dress
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision hour shift

    • Example 4

    The Town of Okotoks is a progressive organization; offering a challenging and dynamic work environment where collaboration, open communication, frequent exchange of ideas and teamwork across different business centres assists us in providing exceptional customer service. We foster a culture of shared accountability through our collaboratively developed “Habits of Execution” which empowers employees to focus on organizational outcomes and supports a high performance culture. We have a strong focus on health and safety, and strive for a culture of wellness, inclusion and organizational effectiveness.

    We have an exciting opportunity for a highly motivated Facilities Maintenance Team Lead to join our dynamic Operations and Utilities team on a permanent basis. Reporting to the Transportation, Fleet and

    Facilities Manager, the Facilities Maintenance Team Lead will be accountable for:
  • Providing leadership, support and innovation to the Facilities business center to establish and maintain a comprehensive building maintenance tracking and reporting system on all facilities and activities performed on each asset.
  • Working closely with the Manager of Transportation, Fleet and Facilities to establish goals for the
    Business Center contributing to the operating and capital budgets.

  • Providing direction and goals to Facilities Team, demonstrating leadership in adapting to innovative work environments and ensuring employees are aware of organizational initiatives and decisions.
  • Overseeing recruitment, orientation and performance management of the Facilities Business Center team.
  • Providing leadership in terms of Occupational Health & Safety, Training and Development, and exemplifying and promoting the Town’s Core values.
  • Providing leadership regarding commercial leasing portfolio, including but not limited to agreements, customer service and operational requirements.
  • Responding to requests from internal and external customers.

    Requirements:

    The successful candidate will have:
  • Accreditation/certification in Building Facility maintenance or a trade (plumber, electrician, millwright, 5th or 4th class Power Engineer, building operator, boiler operator) required. A Facility Building Diploma and

    Municipal facilities leadership considered strong assets. An equivalent combination of education and directly related experience may be considered.
  • A minimum of 6 years progressive experience in management, including operating capital budgets and supervision of staff required.
  • A minimum of 2 years direct experience with CMMS required.
  • A valid Class 5 Driver's License (or provincial equivalent) with no more than 6 demerits, and no current suspensions or charges pending required.
  • The successful applicant must be able to demonstrate their proven excellent communication and interpersonal skills, accompanied with a high degree of customer focus and the ability to build positive relationships.
  • Demonstrated strong problem-solving, planning, organizing, and decision-making skills.

    What We Offer:
  • A Competitive Salary of $101,338 - $111, 661/annum
  • Comprehensive benefit and pension plans
  • Career development
  • Flexible work schedule
  • So much more!

    *Pre-employment Requirements:
  • Candidates who progress to final stages of the recruitment process will be required to provide proof of education and designation along with a favorable personal record check and minimum class 5 driver’s abstract with no more than 6 demerit points.

    For more detailed information or to apply, please visit our website at [website] This competition will close June 12/22.

    We thank all applicants for their interest; only those invited to an interview will be contacted.

    Job Types: Full-time, Permanent

    Salary: $101,338.00-$111,661.00 per year

    Benefits:
  • Dental care
  • Extended health care
  • Paid time off
  • Vision care
    Schedule:
  • 8 hour deadline: 2022-06-12

    • Example 5

  • Workplace:Alt Saskatoon
  • Reporting to: Housekeeping Manager
  • Status: Full time (permanent)
  • Schedule: Shift work based on weekly schedules, weekdays and weekends

    WHAT WE OFFER:

  • Group insurances paid 50% by the employer
  • Access to the hotel gym according to occupancy
  • Employee referral program
  • Employee Assistance Program for team member and their family
  • Promotional rate to discover Germain Hôtels properties through Canada
  • Opportunities to develop your career within a growing company across Canada

    YOUR ROLE:
  • Checking "Due Out" rooms list given by front desk after noon, communicating list back to front desk
  • Cleaning rooms/ public space if needed
  • Use Opera to check vacant rooms for room attendants, tracing & daily events of housekeeping staff
  • Check & reply to emails and communicate with the team
  • Ensure close off on all department tasks
  • Daily, weekly & monthly tasks or projects assigned by supervisor or manager
  • Complete weekly hotel inspections
  • Keep track of room attendant cleanliness progression and public space

    YOUR Profile:
  • Excellent attention to detail
  • Able to work in a fast pace/physical position
  • Flexible availability
  • Team player
  • Positive attitude

    Others:

    · Salary: $15.93 per hour

    About Germain Hotels

    Germain Hotels is a family-run business founded in Quebec in 1988. The owner and operator of a network of 18 properties across the country under the Le Germain, Alt and Escad banners, the company remains the only genuinely Canadian hotel group to-date. A model of boldness and innovation, Germain Hotels is renowned for its philosophy of hospitality and its exceptional sense of aesthetics. The company’s national presence and its commitment to building a network of local collaborators make it an expert in the Canadian lifestyle.

    Visit [website]

    Job Types: Full-time, Permanent

    Salary: $15.93 per hour

    Schedule:
  • 8 hour shift
  • Day shift
  • Every 1 year (preferred)

    • Example 6

    Start date: As soon as possible

    Pay rate: $24.00 to 32.00 /hour (Depending on proven experience)

    Job Description and duties of the position:

    The Team Leader/Foreperson is responsible for overseeing all aspects of the onsite projects for landscape construction and to lead a landscape crew in the performing of the day-to-day tasks to complete projects safety and efficiently while keeping every project to our high-quality standard.

    Experience and required skills:

    Landscaping experience: 2-3 years (Preferred)

    Landscape Team Leader or Landscape Foreperson experience: 1 year (Preferred)

    Drivers License G (Required)

    Experience coordinating his crew to complete projects

    Able to work flexible working hours Including Monday to Friday and occasionally weekends

    Own transportation to work sites, bring own safety shoes CSA Grade 1.

    Please note that all applicants will be reviewed however, only those selected for an interview will be contacted.

    Job Type: Full-time

    Salary: $24.00-$32.00 per hour

    Schedule:
  • 10 hour shift
  • 8 hour shift
  • Day shift

    Ability to commute/relocate:
  • Windsor, ON: reliably commute or plan to relocate before starting work deadline: 2022-05-10

    • What does a Team Leader do?

    The role of a Team Leader is to manage a group of employees. A Team Leader is responsible for motivating staff members while making sure they are working towards achieving business objectives. As the go-to person for all team members, a Team Leader creates goals, strategies, and guidelines that would be carried out by the team. A Team Leader may also be responsible for hiring and training employees in the same unit or department. Most importantly, the Team Leader must ensure all health and safety practices are being followed, regardless of their industry.

    Team Leader skills and qualifications

    A successful Team Leader will have various prerequisite skills and qualifications required to perform the duties of this job, including: 

    • Ability to work in fast-paced environments
    • Excellent conflict management and problem-solving skills
    • Ability to prioritize tasks
    • Excellent interpersonal and communication skills, both oral and written
    • Ability to create a culture of collaboration among colleagues and other team members at all departmental levels
    • Leadership skills to motivate all staff members
    • Knowledge of performance evaluations

    Team Leader experience requirements

    A Team Leader may benefit from previous experience in the position. In most cases, two to three years experience in a similar position is considered sufficient. While previous management experience is typically preferred for this position, it is not always necessary as candidates may come from other related roles.

    Team Leader training and education requirements

    Job applicants will generally need the equivalent of a high school diploma or GED at a minimum. This position may require a bachelor’s degree in business administration or a related discipline. Some Team Leaders will have additional vocational certification in areas such as management, communication skills, or project management. Educational requirements for a Team Leader position may also vary by industry. For example, a Team Leader job applicant in the financial industry may be required to obtain a Canadian Securities Course certification or have a Chartered Accountant designation.

    Team Leader salary expectations;

    According to Indeed Salaries, average pay for a Team Leader in Canada is $19.16 per hour. This can vary depending on experience, location, or the company that is hiring.

    Job description samples for similar positions

    If a Team Leader is not what you are looking for, other job descriptions include: 

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    Team Leader job description FAQs

    What is the difference between a Team Leader and an Office Manager?

    Typically, the main responsibilities of a Team Leader remain the same in different industries. However, the role can differ greatly in day-to-day tasks. There can be Team Leaders in any aspect of business, so the projects or subject matter they work on can change drastically. Team Leaders working in a Customer Service department can be responsible for handling escalated issues, ensuring Customer Service Representatives meet quotas, and creating work schedules. By contrast, a Team Leader in a sales department will be responsible for creating sales quotas for the team and strategizing ways to meet those quotas.

    Do Team Leaders have different responsibilities in different industries?

    A good Team Leader resume will have some kind of management experience. This could be in the form of relevant job history or experience coaching a sports team or leading a volunteer program. Job applicants should provide examples of strategic thinking or goal-setting experiences in previous positions.

    What should you look for in a Team Leader resume?

    The best way to make a Team Leader job description stand out is to include how many staff members the job applicant will be responsible for overseeing. A good job description may also include quotas the applicant will be responsible for hitting and should also include the kind of KPI’s successful applicants will be measured by.

    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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