Team Leader Job Description: Top Duties and Requirements

A Team Leader, or Shift Leader, is someone who provides direction, guidance, and leadership to a group of people in an organization. A Team Leader is typically responsible for managing daily workflows, producing strategies that help drive business initiatives, and relaying clear instructions to team members.

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Team Leader duties and responsibilities

When writing a job description for a Team Leader, it is important to specify the duties and responsibilities required to excel in the role, including: 

  • Interviewing new staff members
  • Identifying any areas of concern that could impact the performance of team members
  • Resolving any employee conflicts quickly and efficiently
  • Providing hands-on direction for all activities and projects
  • Communicating any pertinent information regarding project timelines, goals, or objectives to team members
  • Maximizing productivity by scheduling available staff members to the appropriate shift or project
  • Developing, managing, and monitoring relevant budgets
  • Ensuring customer inquiries are responded to
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Team Leader Job Description Examples:


Example 1

*About Us* Columbia Bottle Depot is a civic award winning company looking to make a difference in the environmental world. You can feel good about coming to work, knowing that you are making a positive change by helping to divert thousands of tons of material from landfills each year. Come work for us, where you can make a difference in the world! *What We Offer* * Competitive wages depending on experience with a wage review after passing a three month probationary period * Excellent benefits package with shared premiums after completing a three month probationary period * Stable schedule and hours (full-time at 40 hours per week) * Employees are scheduled to work between the hours of 8:00 am to 5:30 pm * We provide company shirts so you don’t have to worry about what to wear in the morning or getting your favorite shirt dirty * A great team environment * Many of our staff learn amazing new skills including obtaining forklift certification, Occupational Level One First Aid certification, and their WHMIS certificates * Staff appreciation BBQs and monthly birthday celebrations *Who We Are Looking For* A positive and experienced leader looking for a long-term position that enjoys physical work, guiding staff, and who doesn’t mind getting their hands dirty. The success candidate will also enjoy taking on new duties as the role progresses. *The Role* * Full-time work (consistent 40 hours per week) * Helping to lead a team of amazing coworkers * Provide excellent customer service to interesting people of all backgrounds * Provide accurate payment to customers * Cleaning, tidying, and other duties as assigned * This can be a more physical position that requires some strength and lots of stamina. *Work Conditions* * Manual dexterity required (you’ll need to be able to pick up bottles, boxes, electronics, et cetera); * Lifting up to 10 lbs on a constant basis and maneuvering up to 60 lbs occasionally (fit time, fun time!); * Work is performed inside of the warehouse and, on occasion, outside of the warehouse in all elements; and * This position will be exposed to other elements such as noise, dust and odours. *Requirements* * Previous supervisory/team leading experience is required; * Previous cashier and customer service experience is an asset; * Be physically able to stand for entire shift, have good attention to detail, be able to lift 10 pounds on a regular basis and be able to lift 60lbs on occasion; * Must be flexible to cover shifts and to work overtime on occasion; * *Weekend work is required as Saturday and Sunday are our busiest days*; and * As this position takes place in a warehouse environment, safety toed shoes are a necessity within seven days of the start of employment. *How to Apply* * Submit a resume through this job advertisement - Write &;I love recycling&; in your message to let us know that you read this ad (and to let us know that you love recycling!) * Fax: (250) 765-9118 * Address: 680 Dease Road, Kelowna, BC, V1X-4A5 Job Types: Full-time, Permanent Benefits: * Casual dress * Dental care * Extended health care * Life insurance Schedule: * 8 hour shift * Day shift * Weekend availability Ability to * Kelowna, BC: reliably commute or plan to relocate before starting work (preferred) Experience: * supervisory: 1 year (preferred) Work remotely: * No

Example 2

*Summary: * The Operations Team Lead - Canada is responsible for servicing multiple customer accounts by receiving, stocking, or pulling orders according to request as well as directing workflow of the employees within the account. Primary Duties: · Directs team of employees for one or more accounts in warehouse · Coordinates with Client and Operations Supervisor to determine shipping schedules, labor requirements for rework projects, and cycle counts · Assigns and monitors the work of various warehouse personnel · Supervises employees through staff development, assigning duties and examining work to ensure compliance of the organization’s policies, procedures and applicable laws; manages labor hours and payroll in electronic timekeeping system · Reviews daily reports and ensure completion of key tasks designed to keep an accurate inventory and ensuring team understands and works toward performance goals · Assists supervisory personnel in overseeing activities in one or more accounts · Assists in training Operators · Assists in maintaining the security of the warehouses by conducting operations in a manner which promotes safety of employees and security of customer's products · Assists in performing physical inventories and proper stock rotation · Performs double checking and cycle counts according to ISO 9001 procedures · Informs supervisor of any unsafe or hazardous working conditions · Other duties as required and assigned *Requirements: * Education and Experience: · High school diploma or GED (General Education Diploma) equivalent · Min. 4 years related experience in warehouse environment · Experience with warehouse equipment · Experience with Microsoft Office, including Excel Essential Skills: · Ability to read , write, and interpret simple instructions, short correspondence, and memos · Ability to apply basic calculations as related to quantities of product picked · Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual · Ability to write routine reports and correspondence · Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form *Environment: * While performing the duties of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, or crouch. The employee is occasionally required to sit and climb or balance and may occasionally lift and/or move up to 50 pounds. This position will be regularly exposed to moving mechanical parts and can be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions. Job Types: Full-time, Permanent Salary: per year Schedule: * Monday to Friday * Overtime COVID-19 considerations: All candidates are required to be double vaccinated and follow guidelines. Experience: * warehouse: 5 years (preferred) Application deadline: 2022-01-26 Expected start date: 2022-02-07

Example 3

*_Chez Doris_* is looking for a responsible, organized and experimented person in intervention to join us as Weekend Team Leader. You will be responsible for the evening team, who welcome, support, listen and ensure the wellbeing of the shelter’s clients and supervise the activities offered. The intervention workers have assigned caseload and statistics to compile. Some of our programs are offered to indigenous clientele. We always aim to do more for our clients, without judgement. You will also follow clients, during the weekdays that you work. *Hours: *Saturday to Wednesday, 8:00 am to 4:00 pm *What’s in it for you?* * Make a real difference in the lives of vulnerable women facing difficulties. * Help women bring joy and dignity to their lives. * Be a part of a devoted and diversified team. * Use your expertise to support your team. * Develop your leadership skills. * Get access to amazing work conditions and promotion opportunities. *Our benefits: * * Group Insurance, premiums paid for 100%. * Group RRSP, with employer contribution. * 50% subsidized Montreal-based bus pass. * Communauto registration for work functions. * 3 weeks vacation + 10 personal days. * Free coffee, meals and menstrual products. *If you have: * * Relevant education or training in social work, psychology, or social sciences and working/internship experience with a similar clientele/organization (or an equivalent mix of * Working experience in supervision, a plus. * Great knowledge of homelessness, mental health and substance abuse issues and resources. * An interest in Indigenous cultures and traditions, or relevant experience working with Indigenous populations. *And if you are: * * Bilingual (English and French). * Amazing at working with people. * Calm, focused, and attentive to details. *This is for you!* Job Types: Full-time, Permanent Salary: From $25.00 per hour Benefits: * Casual dress * Commuter benefits * Company car * Company pension * Dental care * Disability insurance * Discounted or free food * Employee assistance program * Extended health care * Life insurance * On-site parking * Paid time off * Store discount * Vision care Schedule: * Weekend availability Experience: * psychosocial intervention: 3 years (required) * supervision: 1 year (required) Language: * French (required) * English (required) Work remotely: * No

Example 4

Come join our amazing company! BTN is the Canadian market leader in the production and distribution of landscape plants and seasonal greenery. Our business continues to grow with exciting new opportunities! We are seeking experienced individuals to supervise and lead production crews of 20+ team members in various plant maintenance activities. As a supervisor, your role is to care for our plants right from the potting stage through to ready for sale! will include general plant maintenance, implementing productions plans, recording and tracking production, evaluating and improving processes, quality control and packaging. During the colder months, our Christmas production is second to none and you'll be part of this exciting team leading crews on production lines. Successful candidates will have experience with leading crews, an aptitude and understanding of farm tools and machinery, general plant knowledge or experience on a farm or Nursery, and strong computer skills that include Microsoft Word & Excel. BTN is a busy operation that requires strong leadership, organization, problem solving and critical thinking skills. This is a full time permanent position. Typical hours are Monday - Friday, but flexible hours will be required related to the seasonal fluctuations of our industry. Job Types: Full-time, Permanent Salary: $18.00-$20.00 per hour Benefits: * Casual dress * Dental care * Employee assistance program * Extended health care * Life insurance * On-site parking * RRSP match Schedule: * 10 hour shift * 12 hour shift * 8 hour shift * Day shift * Monday to Friday * Weekend availability COVID-19 considerations: Health and safety of our staff is the top priority! We have robust COVID-19 Safety Protocols that at minimum meet the guidelines set forth by Public Health. This includes a Health and Safety Vaccine Policy. Work remotely: * No

What does a Team Leader do?

The role of a Team Leader is to manage a group of employees. A Team Leader is responsible for motivating staff members while making sure they are working towards achieving business objectives. As the go-to person for all team members, a Team Leader creates goals, strategies, and guidelines that would be carried out by the team. A Team Leader may also be responsible for hiring and training employees in the same unit or department. Most importantly, the Team Leader must ensure all health and safety practices are being followed, regardless of their industry.

Team Leader skills and qualifications

A successful Team Leader will have various prerequisite skills and qualifications required to perform the duties of this job, including: 

  • Ability to work in fast-paced environments
  • Excellent conflict management and problem-solving skills
  • Ability to prioritize tasks
  • Excellent interpersonal and communication skills, both oral and written
  • Ability to create a culture of collaboration among colleagues and other team members at all departmental levels 
  • Leadership skills to motivate all staff members
  • Knowledge of performance evaluations

Team Leader experience requirements

A Team Leader may benefit from previous experience in the position. In most cases, two to three years experience in a similar position is considered sufficient. While previous management experience is typically preferred for this position, it is not always necessary as candidates may come from other related roles.

Team Leader training and education requirements

Job applicants will generally need the equivalent of a high school diploma or GED at a minimum. This position may require a bachelor’s degree in business administration or a related discipline. Some Team Leaders will have additional vocational certification in areas such as management, communication skills, or project management. Educational requirements for a Team Leader position may also vary by industry. For example, a Team Leader job applicant in the financial industry may be required to obtain a Canadian Securities Course certification or have a Chartered Accountant designation. 

Team Leader salary expectations;

According to Indeed Salaries, average pay for a Team Leader in Canada is $19.16 per hour. This can vary depending on experience, location, or the company that is hiring.

Job description samples for similar positions

If a Team Leader is not what you are looking for, other job descriptions include: 

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Team Leader job description FAQs

What is the difference between a Team Leader and an Office Manager?

While there are some overlaps, the role of a Team Leader differs greatly from that of an Office Manager. A Team Leader can work in many different departments within an organization, and they will almost always have employees reporting to them. An Office Manager, however, typically works only on the administrative side of the business and may work independently without any direct reports. A Team Leader generally works on more strategic projects whereas an Office Manager will generally work on more administrative duties.

Do Team Leaders have different responsibilities in different industries?

Typically, the main responsibilities of a Team Leader remain the same in different industries. However, the role can differ greatly in day-to-day tasks. There can be Team Leaders in any aspect of business, so the projects or subject matter they work on can change drastically. Team Leaders working in a Customer Service department can be responsible for handling escalated issues, ensuring Customer Service Representatives meet quotas, and creating work schedules. By contrast, a Team Leader in a sales department will be responsible for creating sales quotas for the team and strategizing ways to meet those quotas.

What should you look for in a Team Leader resume?

A good Team Leader resume will have some kind of management experience. This could be in the form of relevant job history or experience coaching a sports team or leading a volunteer program. Job applicants should provide examples of strategic thinking or goal-setting experiences in previous positions. 

How can you make your Team Leader job description stand out?

The best way to make a Team Leader job description stand out is to include how many staff members the job applicant will be responsible for overseeing. A good job description may also include quotas the applicant will be responsible for hitting and should also include the kind of KPI’s successful applicants will be measured by. 

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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