Store Clerk Job Description: Top Duties and Requirements

A Store Clerk, or Sales Assistant, assists in the day-to-day operations of a store. Their duties include selling products, providing exceptional customer service to patrons, and maintaining the reputation of a store.

 

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Store Clerk duties and responsibilities

A Store Clerk performs daily tasks at the store including shelving, stocking, and similar in-store duties to ensure patrons have a satisfying shopping experience. Some other Store Clerk duties and responsibilities include:

  • Greet customers, answer their queries, and assist them when selecting and finding merchandise
  • Monitor those in the store to help ensure loss prevention 
  • Properly display all store products and place them in an organized manner so that customers can find them easily
  • Perform the checkout process and conduct all transactions and duties related to billing and payment at the store counter
  • Have the ability and knowledge to answer customer questions related to information, including availability of products
  • Maintain the overall look of the store and ensure that it is clean, restocked, and properly organized
  • Maintain product records and inventory, and ensure that the process of re-ordering is smooth
  • Be involved in planning and preparation of displays, trade shows, windows, and seasonal promotions

 

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Store Clerk Job Description Examples:

 

Example 1

Opportunity Knocks for the right person in Ile Des Chenes, Manitoba, Just 10 minutes from Sage Creek. Seeking an independent worker to be our full-time Eastern European Specialty Store Clerk/Coffee Barista Hours of work are from Wednesday to Sunday with Monday and Tuesdays off. Hours can be flexible but are between 8am to 8pm. The following is required of the candidate: Own vehicle Retail experience Ability to communicate effectively in English Experience in working POS/till systems Strong ability to work with email, text, smart phone apps Ability to work independently, make decisions and communicate with Management The following would be considered an asset: Ability to communicate effectively in Russian and/or Ukrainian Experience as a coffee barista Experience in a specialty food store Experience order grocery orders Experience receiving orders Food handler certificate Preference may be given to individuals under 30 years of age as part of the Manitoba Youth Jobs Program, but anyone meeting the requirements is encouraged to apply. This clerk position can transition very quickly to a role for someone who learns quickly and excels in the position.

Example 2

We are currently expanding our staff at our Wilkinson Liquor Express location. We are looking for 1-2 staff members. A full time position will offer 35-40 hours/week consistently, and there may be space for a part-time worker on top of that - dependent on hours and availabilty. Must be available to work evenings, including weekends. All applicants *must* have Serving It Right. Position involves: * Customer Service / Cashier / POS * Stocking shelves and the ability to lift 40lbs repeatedly * Working as a team member * Ability to be a self-starter Proven customer service skills, liquor store or retail experience, and product knowledge of wine, beer and spirits are an asset. _*Any applicants without Serve It Right will not be considered at this time.*_ Accessibility: While the store itself is wheelchair accessible, our till area is not, with a 6&; step up so that staff can maintain sight lines in the store. Job Type: Full-time Salary: $17.00-$20.00 per hour Additional pay: * Overtime pay * Tips Benefits: * On-site parking * Store discount Schedule: * 8 hour shift * Night shift * Weekend availability COVID-19 considerations: Standard COVID-19 precautions are in place. Experience: * Liquor/Retail: 1 year (preferred) * Serving It Right (preferred) Work remotely: * No

What does a Store Clerk do?

A Store Clerk mainly handles customer-related services and maintenance in the store. They are responsible for ensuring products are shelved properly in terms of access and visibility. In addition, a Store Clerk must be available at all times within the store to respond to any queries or concerns. A Store Clerk is also responsible for ensuring the store is clean and that the overall look of the store is well-maintained.

 

Store Clerk skills and qualifications

A Store Clerk should have the basic qualifications and skill set required to run the store efficiently and smoothly. Some examples of the skills and qualifications to seek in a successful candidate include:

  • Exceptional customer service skills
  • Excellent verbal and written communication skills
  • Strong work ethic, and the ability to understand and adhere to store policy and sales targets
  • Strong organizational skills 
  • Attention to detail 
  • Ability to work as a contributing member of the store team
  • Ability to work with minimum supervision
  • Excellent time management skills

 

Store Clerk experience requirements

The ideal candidate for the role of a Store Clerk has experience in inventory management, retail, or stockroom operations. A Store Clerk is also well-versed in the products or services provided at the store so that they can answer any customer queries. Customers often have questions about how to use a product or how a particular service can be activated. A store is generally a busy workplace and may require walking and standing for long periods, so a Store Clerk will generally have experience working in this type of setting.

 

Store Clerk education and training requirements

A Store Clerk is often expected to have a high school diploma or equivalent, but those with a college degree would typically have an advantage. A Store Clerk candidate may also have previous training related to store operations and should be knowledgeable about relevant computer applications and store inventory systems. In addition, a Store Clerk will be familiar with major brands and products so they can answer customer queries and handle any concerns or complaints.

 

Store Clerk salary expectations

According to Indeed Salaries, the average salary for a Store Clerk is $14.89 per hour. Rates may vary depending on the candidate’s experience level, the location of the position, the industry, and the size of the store.

 

Job description samples for similar positions

If a Store Clerk  is not quite what you’re looking for, a few other job description samples that may fit your needs include:

 

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Store Clerk job description FAQs

 

What qualities make a good Store Clerk?

A Store Clerk is an individual who knows how to communicate and interact with customers. They are tolerant and patient when handling queries and concerns, and stay alert throughout the day while managing store tasks. 

 

Who does a Store Clerk report to?

A Store Clerk reports to the Store Manager or Assistant Store Manager. If the store is very small, the Store Clerk may report directly to the store owner. However, a Store Clerk is generally expected to have the ability to work independently without any direct supervision.

 

What makes a good Store Clerk job description?

A good job description for a Store Clerk specifies the minimum work experience required and the specific skills that are needed, such as inventory management, stockroom management, store merchandising and display, and cash management and checkout. Customer service is an important part of a Store Clerk’s daily duties, and the job description should clearly specify if that experience in a customer service role in a similar capacity is required.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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