Stocker Job Description: Top Duties and Requirements

A Stocker, or Stockroom Clerk, is responsible for keeping a good general upkeep of the location where they work. Their main duties include stocking shelves with merchandise, rotating items and arranging them neatly, and operating the cash register to fill orders.

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Stocker duties and responsibilities

A good Stocker will have similar duties and responsibilities on a daily basis in any industry, including grocery stores or retail shops. Some of these may require them to:

  • Verify stock is rotated
  • Arrange merchandise and keep shelves filled
  • Order merchandise that is running low 
  • Pack and unpack merchandise received or sold in the store
  • Scan barcodes and complete price checks for customers
  • Fill warehouse orders
  • Help customers find products they need
  • Search the stockroom for merchandise as needed
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Stocker Job Description Examples:

 

Example 1

Under Armour is the chosen brand of this generation of [website] and the athletes of tomorrow. We're about performance - in training and on game day, in blistering heat and bitter cold. Whatever the conditions, whatever the sport, Under Armour delivers the advantage athletes have come to demand. That demand has created an environment of growth. An environment where building a great team is vital. An environment where doing whatever it takes is the baseline and going above and beyond to protect the Brand is commonplace. The world's hungriest athletes live by a code, a pledge to themselves and everyone else: Protect This [website] I Will. Our goal is to Build A Great Team! Will YOU…Protect This House?! Position Summary The Seasonal Stock Teammate is responsible for supporting the Stock team with the receipt, deliveries, and placement of merchandise while emphasizing the efficiency and timeliness of goods to the sales floor.  The Seasonal Stock Teammate must have a passion for the UA brand, embody UA culture and believe in the company spirit and have strong communication and interpersonal skills. Essential Duties & Responsibilities Confirm receipt of merchandise, ensuring ASN’s are received according to company directive within 24 hours.  Maintain damages and return authorization requests Process damages and return authorizations every 2 weeks Process product that is available for a price reduction sell through  Monitor inventory levels and sell through during peak, process and replenish merchandise, receive and monitor floor stock.  Assist in floor moves, merchandising and display maintenance.  Processing shipment on arrival while keeping teammates aware of stock availability and the arrival of new product.  Provide feedback to Freight Supervisor regarding selling trends.  Maintain awareness of all product knowledge, merchandising promotions, test merchandise, and advertisements.  Maintain a clean, organized stockroom.  Provide support as Sales Teammate and other assigned duties as needed.  Qualifications (Knowledge, Skills & Abilities) Ability to work varied hours/days, schedule matches needs of the business. Ability to handle multiple tasks simultaneously. Ability to read, count and write to accurately complete all documentation. Ability to effectively communicate with customers & teammates. Ability to move or handle merchandise up to 50lbs. Ability to process through computer and/or point-of-sale register system. Ability to freely access all areas of the store; including the selling floor, stock area and register area. Ability to operate all equipment necessary to run the store. Ability to climb ladders. Education and/or Education And / Or Experience High School diploma or equivalent Other Requirements Relocation Under Armour is committed to providing equal employment opportunities to all qualified individuals without regard to race, ancestry, color, ethnic or national origin, citizenship, creed, sex, gender identity, gender expression, religion, language, age, history of conviction of criminal or summary conviction offence that is unrelated to the employment or to the intended employment of that individual, social condition, receipt of public assistance, political convictions or beliefs, physical or mental disability, handicap or the use of any means to palliate a handicap, marital status, sexual orientation, civil status, family status, pregnancy or any other characteristic protected by protected status.

What does a Stocker do?

A Stocker is responsible for ensuring shelves in the store are filled and neatly arranged. They verify what items need to be ordered or liquidated, and they also complete other clerical tasks around the store. They may help customers find items, order more inventory as necessary, keep track of inventory, and complete transactions for each customer in the store. A Stocker is also able to let customers know when out of stock items will be available and deal with other related customer service needs. 

Stocker skills and qualifications

A good Stocker is capable of multi-tasking to keep the store running smoothly. Some skills and qualifications that make for a good Stocker candidate in most industries include:

  • Excellent organizational skills
  • Ability to keep track of inventory and manage reports
  • Excellent customer service skills
  • Ability to handle stress and work under pressure
  • Strong attention to detail
  • Ability to lift and pack merchandise
  • Ability to work independently
  • In-depth knowledge of the merchandise

Stocker experience requirements

For Stocker candidates, previous experience in the role is ideal, but not essential. This is because most of the aspects of the job can be learned in the role. Candidates with any retail experience in sales, distribution, or as a Stock Assistant can be considered an asset to this position. 

Stocker education and training requirements

Stocker candidates should generally have a high school diploma. Otherwise, there are no additional education or training requirements for the position in Canada. If the role is in a warehouse, candidates must have experience with working in a warehouse, and ideally will know how to operate a forklift, electric pallet jack, and other warehousing tools. Candidates must have suitable licences to use these tools and vehicles. 

Stocker salary expectations

According to Indeed Salaries, the average Stocker pay in Canada is $16.57 per hour. Rates may vary by geographical location, industry and size of establishment, and level of experience.

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Stocker job description FAQs

What is the difference between a Stocker and a Store Clerk?

A Stocker is responsible for keeping shelves stocked while having the flexibility to take on other roles in the store as needed. They are primarily responsible for dealing with inventory, even if they complete other necessary tasks. The Store Clerk is solely responsible for serving clients and completing transactions and doesn’t play a role in stock or inventory. They do not unpack or unload warehouse items. Stockers may also have minimal contact with customers, whereas Store Clerks focus heavily on customer service as part of their day-to-day tasks.

What are the different types of Stockers?

Stockers may work in retail shops, grocery stores, pharmacies, or other private establishments. They may also have different tasks to complete in different industries. In grocery stores, Stockers may need to lift heavy packages and materials or operate a forklift. Grocery store Stockers may need to spend more time rotating stock to ensure freshness, which is not a concern in a retail store.

How can you make your job description stand out?

To make a job description stand out, include specific information about the expectations, including the type of merchandise to stock, details on the clientele, inventory software, and digital sales systems. Mentioning a competitive salary and unique employee benefits or privileges also contribute to making a job description stand out. Take care to consider an easy-to-read layout as well. Bullet points and short paragraphs will engage more readers and make the job description easier to scan.

What qualities make a good Stocker candidate?

The strongest candidates are ambitious, hard-working, and have a passion for retail. Look for candidates who are self-motivated, excellent communicators, and reliable. Other qualities that demonstrate that a candidate is right for the position include excellent time management skills, analytical skills, and knowledge of digital software programs. A good candidate is a natural-born problem solver with a passion for working with the public.

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