Shift Manager Job Description: Top Duties and Requirements

A Shift Manager, or Shift Leader, manages other employees who work shifts in industries such as retail, restaurant, and manufacturing. Their duties include delegating tasks and responsibilities, designing and adjusting schedules and supervising activities. 

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Shift Manager duties and responsibilities

Shift Managers perform a wide range of duties depending on their industry. For example, a Shift Manager at a restaurant assists with food preparation, opening and closing procedures, inventory management, and others. General duties and responsibilities of a Shift Manager include:  

  • Creating work schedules for other employees 
  • Assigning tasks for employees to complete during shifts
  • Promoting specials, products, and services
  • Reporting on daily activities, sales, and issues as they arise
  • Adhering to and enforcing company or industry policies and procedures
  • Implementing employee training curriculum
  • Managing stock, anticipating needs, and making orders when necessary
  • Delegating additional responsibilities during busy hours
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Shift Manager Job Description Examples:


Example 1

*NOW Serving GREAT JOBS!* *_Full-Time and Part-Time positions available, including full training and benefits._* *Position Description: * Reporting to the Store Manager, the Shift Coordinator/Manager is responsible for supervising crew members and maintaining floor control such that customers receive quality food in a prompt and courteous manner. The Shift Coordinator/Manager is responsible for assisting the manager with a variety of duties which may include recruiting, staff training, conducting disciplinary action, assisting with performance evaluation, supervision of work teams, maintaining schedules and records of employees, and performing all other as directed by the business or as assigned by management. *Essential Functions: * · Greets all customers with a smile and friendly greeting and follows all customer service policies and procedures · Resolve customer complaints politely with courtesy and efficiency · Maintain company procedures and controls for product quality and restaurant maintenance · Maintains a solid knowledge of product and services available in unit · Direct and motivate crew members to perform assigned tasks and provide direction or support as necessary · Perform opening and/or closing procedures properly on all shifts supervised · Supervise, maintain and train crew members on each of the crew stations and provide input to managers when performance issues arise on any shifts supervised *Minimum Qualifications, Knowledge, and Skills: * · High School Diploma or GED required, 2 years of college preferred · 1-2 years of restaurant experience · Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers · Demonstrates strong math and Windows-based computer literacy · Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner · Demonstrates the ability to resolve consumer and restaurant issues in a prompt and courteous manner · Demonstrates the ability to bend, twist, and stand to perform normal job functions · Demonstrates the ability to prioritize and organizes own and others’ work time to meet deadlines and objectives · Customer service and cash handling experience preferred *Work Environment: * · Primarily indoor environment with occasional tasks outdoors · Involves standing and walking for long periods of time without frequent rest periods (duration of shift) · Requires frequent motions of bending, wiping, sweeping, mopping, wrapping, and squeezing · Routinely reach overhead, forward and underneath shelves, counters, tables, and kitchen equipment · Frequently squat or stoop to reach items on low shelves or off the floor · Frequent exposure to fluctuating temperatures in areas such as cooler, freezer and cooking sections of restaurant · Occasionally lift, move, carry, and stack cartons up to 30 pounds from various heights to/from shelves · Occasionally climb on stools or ladders and reach for items located on shelves Through the Burger KING℠ Scholars program, we award thousands of scholarships to eligible students with grants to continue their education beyond high school. This program is available to employees, their spouses and children. For more information, visit our website at _Redberry is an equal opportunity employer committed to accommodating people with special needs and welcomes applications from all interested parties. Accommodation will be provided in all parts of the hiring process in accordance with Redberry’s applicable policies when such needs are known and requested in advance._ Job Type: Full-time Salary: $15.35 per hour Schedule: * 8 hour shift Work remotely: * No

Example 2

*Job Summary: * Under the direction of the Manager, Front Office, this position is responsible for responsible for assisting the Manager, Front Office in day-to-day operations of the Front Office including, Reservation and Switchboard. You will help train Team Members, deliver quality customer service and resolve guest issues. You will direct Team Members to successfully execute all front office operations, including guest arrival and departure procedures. *Duties and responsibilities for our next Shift Manager, Front Office will include: * * Assisting the Manager, Front Office in all aspects of the department and ensure service standards are followed * Ensuring the safety of guest and Team Members with a thorough understanding of emergency procedures * Assisting in developing Performance Objectives and delivering Performance Evaluations * Consistently providing professional, friendly and engaging service to our guests * Liaising and communicating effectively with all appropriate operational departments * Communicate through pre-shift logs, emails and departmental meetings all information for the respective shift and areas of operation. *Successful candidates will demonstrate the following qualifications: * * Exceptional interpersonal and communications skills * Minimum 1 year supervisory experience required * Experience using Opera/Micros systems * Ability to handle multiple tasks and projects at one time * Ability to stand for long periods of time * Ability to lift 50 pounds * Computer literacy in MS Office; Opera an asset * Serving It Right Certification or the ability to achieve a Serving It Right Certification * Ability to exceed internal and external customer expectations through timely, effective and service oriented communication * A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests * A willingness to learn, develop and achieve new skills for personal and professional development * A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence * Live GCC’s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship Candidates must be ready and willing to work a flexible schedule, including graveyards, weekends and holidays. The hours of work will be based on operational and business needs. Great Canadian Gaming Corporation encourages all applicants to be fully vaccinated with the COVID-19 Vaccine. Proof of vaccination is required for entry into our company premises unless an exemption is required by law. Proof of full vaccination or undertaking rapid testing twice a week is a condition of employment for successful candidates. Great Canadian Gaming Corporation may update its COVID-19 Vaccination Policy at any time in its sole discretion. Job Types: Full-time, Permanent Benefits: * Dental care * Extended health care * Vision care Schedule: * 10 hour shift * 8 hour shift * Day shift * Holidays * Monday to Friday * Night shift * Weekend availability Ability to * Richmond, BC: reliably commute or plan to relocate before starting work (required) Application question(s): * Are you legally eligible to work in Canada? Experience: * Front Office Management: 1 year (required) * Hospitality: 1 year (required) * Serving It Right (preferred) Shift availability: * Day Shift (required) * Night Shift (required) * Overnight Shift (required) Work remotely: * No

What does a Shift Manager do?

A Shift Manager ensures staff members complete their tasks correctly during assigned shifts. They also perform administrative duties. Shift Managers report to upper management while having a middle-management level of authority.

On a daily basis, a Shift Manager interacts with customers, assigns tasks, motivates staff, and solves problems. They take on the responsibilities of staff members when an organization’s capacity is limited. Their role may also include handling cash, processing payments, reporting on employee conduct, drafting reports, and resolving conflicts.

Shift Manager skills and qualifications

A successful Shift Manager is expected to be comfortable leading a team and balancing responsibilities, time, and customer needs. Other skills and qualifications include:

  • Accuracy in handling and counting money
  • Proficiency in providing clear instructions and leadership to employees
  • Ability to work in a fast-paced environment 
  • Ability to keep a cool head under pressure and maintain authority
  • Customer service, communication, and people skills
  • Comfortable with rotating shift work, including working nights or weekends
  • Organizational, problem-solving, and critical-thinking skills

Shift Manager experience requirements

When looking for a strong Shift Manager candidate, consider applicants with experience in your industry. Depending on the seniority of this position in your company, you may also want a candidate with at least two years of managerial experience.

Shift Manager education and training requirements

In Canada, there are no national regulations governing the position of a Shift Manager. A strong candidate usually possesses, a high school diploma or equivalent. They are also expected to complete courses related to the area they specialize in. You may ask a Shift Manager candidate for a certificate that shows they completed an apprenticeship or vocational training. Some provinces may require industry-related certification such as a food safety certification. 

Shift Manager salary expectations

According to Indeed Salaries, average pay for a Shift Manager in Canada is $15.90 per hour. Wages may be dependent on experience, location and company.

Job description samples for similar positions

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Shift Manager job description FAQs

What is the work environment for a Shift Manager like?

A majority of a Shift Manager’s time is spent in the restaurant, bar, casino, or a similar establishment, managing the team with hands-on direction. They often have problem-solving and delegation responsibilities. The Shift Manager is prepared to arrive early and work late, and is flexible with work hours in general.

What qualities make a good Shift Manager?

Besides the required experience and a keen interest in the industry they want to work in, look for a candidate who can thrive in a fast-paced environment. As the role of Shift Manager is a leadership position, your staff will look to this person to assign tasks during the busiest hours. Look for a candidate who can think on their feet, solve problems and maintain authority. An ideal candidate also has strong people management skills. They know how to motivate other employees to reach targets.

How can you make your Shift Manager job description stand out?

Strong candidates for Shift Manager typically perform well in a variety of environments. To attract the best candidates, consider including opportunities for training and education. Be sure to communicate the value you expect a Shift Manager to bring, and how you plan to support their career development in your company. Include details about the type of activities they would supervise and other relevant details such as the team size and working environment.

Do Shift Managers have different responsibilities in different industries?

The role of Shift Manager is found across various industries and organizations such as catering companies, restaurants, and hotels. Therefore, the duties of a Shift Manager may vary, depending on the industry. Regardless of their industry, a Shift Manager ensures the smooth operation of a business by supervising the activities of other employees.

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