Service Advisor Job Description: Top Duties and Requirements

Service Advisors, or Auto Service Advisors, interact with customers and interpret their concerns to the Auto Mechanic. Their duties include answering customers’ inquires, making product suggestions and recommendations, and welcoming customers upon their arrival.

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What does a Service Advisor do?

Service Advisors work in an auto dealership and serve as the liaison between customers and the Auto Technician. They perform general office duties, receive complaint logs, sell merchandise, and explain the work performed and associated costs to customers. They also advise customers on proper car maintenance and how to take care of their vehicles.

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Service Advisor Job Description Examples:


Example 1

We are looking for an experienced Service Advisor to build a career within our dealership. We are seeking professional customer service experience and excellent Oral and Written communication skills. If you are interested in contributing to an amazing customer experience, we want you part of the team! We are looking for self-motivated team players with a positive attitude! We seek individuals who value customer satisfaction. The service advisor is responsible for ensuring great customer service by following the service process. He / She will deal directly with clients to achieve high customer service and vehicle maintenance requirements. * * Perform inbound and outbound telephone calls * Perform Service Advising – handle service related questions and concerns * Handle warranty related questions and concerns * Perform service cashier duties as required * Monitor their service related KPI’s to ensure high level performance * Perform other related duties as assigned *Requirements: * * A track record of excellent performance, including revenue maximization and customer satisfaction * 2- 5 years of Service Writing experience. * Graduation from high school * 3-5 years of experience in a dealership environment. * Valid driver’s license and insurance required * Previous Toyota experience is preferred but not required *Knowledge, Skills, and Abilities: * * Knowledge of vehicle maintenance and repair * Knowledge of KPI’s to determine areas of high and low performance * Knowledge of automotive servicing methods * Ability to follow oral and written instructions * Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public. * Ability to perform daily record keeping and reporting * Ability to effectively handle multiple priorities, organize workload, and meet deadlines * Ability to work in a team-based environment and achieve common goals * Ability to maintain and perform top level professional integrity and appearance as a service advisor Job Type: Full-time Experience: * service writing: 2 years (preferred) * automotive dealership: 3 years (preferred) * drivers license (preferred) Work remotely: * No

Example 2

Kaizen Automotive is one of Canada’s 50 Best Managed Companies and a leader in automotive retail. We are always looking to expand and grow our business and are currently looking to add a qualified *Service Advisor* to our team at Shaw GMC! *Job Description: * The Service Advisor is responsible for accurately identifying and verifying a customer’s needs, and providing professional, courteous, and positive customer service. The role must be able to effectively communicate to the customers the accurate cost of services and parts and the time of completion. The Service Advisor must keep up to date on new and used vehicle warranty repairs and how to administer them according to the manufacturer warranty guidelines. *Responsibilities: * * Meet and greet service customers promptly in a professional and courteous manner * Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs * Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements * Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers * Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services * Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines * Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up * Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer * Demonstrates behaviours consistent with the Company’s Values in all interactions with customers, co-workers, and vendors *Requirements: * * Two or more years of previous experience as a service advisor * Experience in handling multiple priorities in a fast-paced environment * Outstanding communication skills in both verbal and written * ADP Dealer Services Experience a plus * A desire to work in a commission, environment * Great attitude with a high-energy personality * Excellent customer service skills * Professional appearance and work ethic * Ability to work well in a process driven environment * High School diploma or equivalent * Valid driver’s license in the Province of Alberta *Compensation and Benefits: * In addition to competitive pay, we offer our employees – * Group Health & Dental * Life and Disability Insurance * Paid vacation * Employee Vehicle Purchase Program * Professional work environment, with job training and advancement opportunities Shaw GMC seeks individuals who are motivated to create long lasting relationships with our current customers while building relationships with new customers in our Service department! If you’ve got the horsepower to join a fast-paced environment and hit our high standards – apply today! Kaizencanada Job Type: Full-time Benefits: * Dental care * Extended health care Schedule: * Day shift * Monday to Friday * Weekend availability Education: * Secondary School (required) Experience: * service advisor: 2 years (preferred) * customer service: 2 years (required) * Driver's License (required)

Service Advisor duties and responsibilities

The duties and responsibilities of a Service Advisor vary depending on the car dealership. Some common duties and responsibilities required of a Service Advisor may include:

  • Estimating the cost and time needed for a wide range of repairs
  • Welcoming customers and discussing their needs
  • Answering customer inquires, either in person or on the phone
  • Develop repair estimates by taking the cost of materials, supplies, and labour into consideration
  • Prepare repair orders by detailing the vehicle’s problems or symptoms
  • Connecting customers to the right auto technician
  • Test-driving vehicles to confirm the customers’ vehicle is repaired as needed
  • Maintaining automotive records by keeping track of problems and corrective actions

Service Advisor skills and qualifications

For Service Advisors to excel in their duties, they must have empathy. Also important is their knowledge of both the auto industry and their employer’s services. Some other necessary skills for Service Advisors include:

  • Strong communication skills, both written and verbal
  • Strong customer service skills in order to handle customer complaints and questions effectively
  • Critical thinking, organization, time management and problem-solving skills to perform their job successfully
  • Knowledge of digital technology including the ability to use the internet and the appropriate software
  • Ability to interpret technical terms to the customers
  • Patience to cope with different customers’ personalities
  • Decision-making skills
  • Proficiency with industry-specific software
  • Analytical thinking

Service Advisor experience requirements

Candidates should have two years of experience in the automotive industry. Top Service Advisors have experience coordinating departments and providing exceptional customer service. As it is a technical position, the right candidate should already be familiar with mechanical, automotive, and related technical terms. Candidates who have already completed industry-sponsored training programs will have hands-on experience, and will be ready to start their career as a Service Advisor.

Service Advisor education and training requirements

A candidate should generally have a minimum of a high school diploma, GED, or equivalent. Any relevant education that prepares Service Advisors for the basic aspects of their job including communication, time management and taking direction would be an asset. Candidates with additional professional certifications, including trade experience or associate degrees in the automotive field may also be preferred.

Service Advisor salary expectations

According to Indeed Salaries, the average salary for a Service Advisor is $48,568 per year. However, salaries may be dependent on the experience level of the candidate, the location of the position, and the company.

Job description samples for similar positions

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Service Advisor job description FAQs

What is the difference between Service Advisors and Service Managers?

The main difference between a Service Advisor and Service Manager is that the latter spends much of their time leading the service team of an auto company, business or dealership. This means Service Managers are generally in charge of a team of Service Advisors. Because of their leadership duties, Service Managers also have more administrative tasks compared to Service Advisors.

What qualities make excellent Service Advisors?

Service Advisors must have excellent interpersonal skills to effectively communicate with the service team, managers, and customers. They must also be tolerant and friendly, and able to adapt to different situations and the behaviour of customers.

Who does a Service Advisor report to?

A Service Advisor is an entry- or mid-level job, so they would most often be required to report their daily activities to the Service Manager. Depending on the size of the company, business, or dealership, some Service Advisors report their daily activities to the business owner instead.

How can you make your Service Advisor job description stand out?

For your Service Advisor job description to attract the right candidate, the job description needs to include the specific skills and qualifications you’re looking for in an employee. It also needs to include the essential details of the job such as salary information and any special benefits that come with the position. In addition, it’s important to show what your company offers its prospective employees compared to your competitors.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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