Server Job Description: Top Duties and Requirements

A Server, or Waitstaff, serves food and drinks to patrons at a coffee shop, restaurant, cafe, bar, club, tavern, or special event, making sure they have a relaxing, fun experience. Their duties include taking orders from customers, answering questions about menu options, and taking payments.

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Server duties and responsibilities

Servers encourage guests to make additional purchases, help resolve conflicts with customers, and let Cooks and other kitchen staff know about new orders. Duties and responsibilities in a Server job description may include:

  • Checking on customers often and suggesting additional items like appetizers and desserts
  • Taking orders for new visitors quickly
  • Writing or printing bills, explaining them to customers, and collecting payments
  • Throwing away expired ingredients and condiments
  • Troubleshooting equipment issues and telling management when repairs are needed
  • Emptying trash, mopping floors, and taking care of other routine tasks when needed
  • Making sure that orders are accurate before bringing them to customers
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Server Job Description Examples:


Example 1

_Servers _ Do you like to eat &;PHO&;? a popular Vietnamese noodle soup which is very healthy &;pho&; you! Do you like to work in a super clean & modern Vietnamese Noodle House with an open kitchen ? Do you like to A-Y-C-E PHO) as part of our employees meal benefits? Do you have passion for food and people? Are you fun, energetic and multi-task? Are you a team player and able to work in a fast-paced environment? Do you like to smile? If you answer YES to all of the above, then we are hiring multiple positions part time or full time servers, kitchen helps, prep cooks to join our team! *Please email your resume with a little introduction about yourself OR you can also bring your resume and apply in person at Chopsticks on Pho unit 101 [phone number]56 Ave (hwy 10) Surrey BC Current COVID business hours: 3:30 - 8:30 Mon - Sat Sundays - Closed **Kindly indicate your availability and which position you are interested in when apply. ***We thank all applicants for their interest in joining ChopsticksonPho but only successful candidates will be contacted for an interview. Job Types: Full-time, Part-time Salary: From $15.20 per hour Additional pay: * Tips Benefits: * Casual dress * Discounted or free food * On-site parking Schedule: * Monday to Friday * Night shift * Weekends Experience: * serving: 1 year (preferred) * Smart Serve, SIR or equivalent (preferred) Work remotely: * No

Example 2

*Server *(Part Time) *Martindale Place* is a unique Senior’s Community where Christian values are lived and excellent housing is provided. It’s a safe and friendly environment, which allows seniors to sustain their independent life-style without the worries and costs of maintaining a home. Our campus is growing and we are looking for people to join our team who are passionate about providing exceptional service to seniors. *Overview: * Servers are accountable to the Front of House Manager and Head Chef and assist with all aspects of the dining experience for the residents of Martindale Place, striving to regularly exceed the expectations of the residents and supporting the Head Chef and all other Culinary Staff with the daily operations of the Dining Room. *Major Responsibilities: * · Promote and execute hospitality services that regularly exceeds expectations; · Promote a high level of customer service in all aspects of the residents dining experience; · Provide creative ways to make mealtimes unique and memorable; · Strive to surprise and delight our residents · Consult with chef/sous chef regularly for continued food and service improvements; · Accommodate residents who may have health related restrictions; * Maintain a high level of cleanliness and quality. * Ensure tables are ready for residents and guests to arrive * Be aware of special requests, inclusive of dietary restrictions, allergies and food intolerances. * Anticipate residents service needs by actively listening and responding positively to residents’ questions, concerns and requests in an effort to resolve issues, delight and build trust. *Qualifications: * * Genuine enjoyment and heart for serving seniors; * 2 or more years dining experience in the hospitality industry; * Strong attention to detail and quality; * Food Handlers permits; * As an experienced professional, you will demonstrate the ability to show initiative, innovation, the ability to work independently and possess excellent communication skills; * You are a team player with developing leadership, team building skills and well-developed customer service skills. · Current (within 6 months) original and acceptable Criminal Record Check, including Vulnerable Sector Screen *To Apply: * If this opportunity is of interest, please submit your resume along with an expression of interest for consideration to *Deadline: * December 1, [phone Place accommodates the needs of job applicants throughout the recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. _Thank you for your interest. Only those selected for an interview will be contacted_ Application deadline: [phone number]12-03 Job Type: Part-time Salary: From $15.50 per hour Schedule: * 8 hour shift * Holidays * Monday to Friday * Weekend availability COVID-19 considerations: All staff are required to screen before each shift. All staff must wear masks for the duration of their shift Application question(s): * Are you fully vaccinated? Experience: * serving: 1 year (preferred) Work remotely: * No

What does a Server do?

Servers often bring food to customers’ tables, make drinks, clear and clean tables for new customers, and package to-go orders. They also keep track of supply inventories, let management know when to order to-go boxes, condiments, cleaners, and other items, and restock supplies. 

Good Servers get to know regular visitors and remember their orders. They have friendly conversations with customers and offer suggestions if people aren’t sure which menu items to choose. They also serve customers quickly and help businesses run smoothly. Many Servers operate ice cream dispensers, coffeemakers, cash registers, blenders, and other equipment. Many Servers work part-time, but some work full-time. More experienced Servers sometimes train new employees.

Server skills and qualifications

Successful Servers have friendly, outgoing personalities, and they can be polite and professional while making dining relaxing and convenient. Servers must be willing to stand and walk for long periods of time and do physical work like moving boxes. They also need to balance trays or plates with hot or cold food and drinks and avoid spills. Some of the top skills and qualifications for Servers include:

  • Outstanding customer service skills
  • Good written and verbal communication skills
  • Knowledge of basic math
  • Understanding of food safety and how viruses and bacteria can spread
  • Familiarity with local food safety regulations and other laws
  • Excellent organizational and time management skills

Server experience requirements

Servers may not have previous experience, but candidates need to be familiar with tasks like cleaning tables and making coffee or tea. Some Servers may have experience as a Server, Waitstaff, Host, Crew Member, or Cashier.

Server education and training requirements

Server candidates should generally have a secondary school diploma, but it is also acceptable to consider candidates that are still completing their education. In some provinces, candidates can complete a one- or two-year apprenticeship and receive certification as a server. However, this is not necessary by law. If your establishment serves alcohol, candidates should have a beverage service certification. In Ontario, Server candidates can earn the SmartServe certification, while Serve Responsible is available in Newfoundland and Labrador. For establishments in Manitoba, candidates should have the Smart Choice certification.

Server salary expectations

According to Indeed Salaries, the average pay rate for a Server in Canada is $14.05 per hour. Individual pay levels vary depending on experience, education and skill levels, the company, and the location.

Job description samples for similar positions

If a Server isn’t exactly what your business is looking for, some similar job description samples include:

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Server job description FAQs

What is a typical day like for a Server?

Some Servers can work during breakfast, lunch, or dinner. Some serve people in bars or other establishments that are open 24 hours per day. Servers often make sure that tables have condiments and silverware, and they can set up and remove outdoor awnings, chairs, and tables. Many places require uniforms, specific dress codes, or name tags for Servers. Some Servers work with little notice to handle unexpected busy periods or cover for other employees who need a day off.

How is a Server different from a Busboy?

Servers take the orders of customers and then bring their food to them. They interact with customers and help them have enjoyable experiences. Busboys, or Bussers, get dirty dishes back to the kitchen and clean tables after customers leave. That way, busy restaurants can turn over their tables quickly, maximizing their profits by increasing the number of people they can serve per hour. In establishments without Busboys, Servers often bus tables.

What makes a good Server job description?

To write an outstanding, effective Server job description, describe the company’s culture, history, and values. Mention the location where new employees will work and the shifts available. Let people know about benefits like discounts on food or drinks, and describe any uniform or dress code requirements.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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