Sales Support Specialist Job Description: Top Duties and Requirements

A Sales Support Specialist, or Sales Support Coordinator, is responsible for helping customers and sales staff through the sales process. A Sales Support Specialist will help to create decks or presentations for the sales staff, perform research on prospects, competitors or customers, and process purchase orders or invoices. 

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Sales Support Specialist duties and responsibilities 

When writing a job description for a Sales Support Specialist, it is important to specify duties and responsibilities required to excel in the role, including: 

  • Resolving issues and handling customer complaints on behalf of the sales staff
  • Ordering new materials for the sales staff, as needed
  • Providing pricing assistance and fulfilling any pricing inquiries as needed
  • Assisting sales staff with calling, scheduling appointments and following up with customers to ensure they are on track to meet quotas
  • Assisting Sales Executives with proposals or sales presentations as required 
  • Completing necessary administrative work including filing reports, scheduling appointments, or sending emails
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Sales Support Specialist Job Description Examples:

 

Example 1

Reporting to the Senior Vice President, Ontario & Asian Markets, the successful candidate will work with and assist independent advisors in the marketing of life insurance and investment products. Day-to-day activities will be to support all advisors with a focus on preparing illustrations and support concepts for illustrations, working with life companies to support individual cases, recommend alternative solutions when cases decline and work with an assigned group of advisors to increase production. *Essential Functions:  * Providing support to brokers in product selection, illustrations and sales;  Providing value added support on cases by running additional spreadsheets or concepts for the advisors, such as LDA;  Building a strong working relationship with internal and external partners (i.e. Life carriers & independent advisors);  Providing assistance/training to brokers on carrier website self-service technologies (i.e. Repnet, Repsource etc.) and software; and  Providing assistance/training on MGA systems and tools.  * Post-secondary education* * Working knowledge of the individual insurance industry, financial services products & the MGA distribution channel  Strong interpersonal, oral & written communication skills  High degree of integrity & initiative with a flair for innovation  Strong organizational skills  Strong working knowledge of MS Office, Outlook, Internet, life insurance carriers’ product and illustration software  Ability to speak Mandarin is an asset *Compensation: * Commensurate with experience*_ _* _If you are interested in applying for this position, please forward a cover letter and resume in confidence to _Worldsource is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates,_ _including persons with disabilities. In compliance with AODA, Worldsource will endeavour to provide reasonable accommodation to_ _persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due_ _to disability during the recruitment process, please notify the hiring manager upon scheduling your interview._ _We thank all applicants for their interest but only those selected for an interview will be contacted._ Job Type: Full-time

Example 2

_Salary range: Based on qualifications_ _Please send your salary expectation with your resume_ *Description* Solacity is a 15-year old Kemptville based renewable energy design and supply business, working to make the world a little greener. We have an immediate opening for a motivated individual to help us grow our business. *Responsibilities* As a Sales & Support Specialist you will have wide range of responsibilities, as listed but not limited to the items below: * Answering the phone & E-mail to take orders & write es * Answer basic and advanced questions from customers * issues, and find solutions for customers * Design grid-tie and off-grid systems for customers, suggest solutions * Stay up-to-date on renewable energy related equipment * Coordinate orders, shipping, and supplies with our sales assistants * When time permits help with shipping & receiving, and other tasks around the office *Position Requirements* * Either a bachelor’s degree in a relevant engineering field, or renewable energy (solar) experience * Strong communications skills, both spoken and written, in particular via E-mail * Strong problem-solving skills * Excellent interpersonal, and skills * A good understanding of basic electrical engineering principles; Ohm’s law, power, energy, resistance, and being comfortable performing basic calculations. * At least a basic understanding of renewable energy systems, advanced knowledge is an asset! * Familiarity with electrical code will be highly valued. * Strong computer skills in using MS-Office, MS-Windows, Word, Excel, Visio * Independent, self-motivated, and detail oriented, with good organizational and problem solving skills * Bi-lingual (French & English) would be considered an asset * A sense of humour & common sense! Job Types: Contract, Permanent Schedule: * 8 hour shift * Monday to Friday * No weekends Application question(s): * Please describe how your education and/or experience fit in with the Renewable Energy field, and our sales/support opening. * What is your level of knowledge regarding basic electrical engineering? Calculating currents, voltages, power etc.? * What is your salary expectation? Work remotely: * No

What does a Sales Support Specialist do?

A Sales Support Specialist helps to make the sales process easier for sales staff and customers. Generally, the Sales Support Specialist will report to a particular Sales Representative or a team. The Sales Support Specialist will perform research, input data, and complete smaller jobs within the sales process. Often the Sales Support Specialist will reach out to customers or clients to schedule meetings. A Sales Support Specialist may also be responsible for the calendars of the sales staff.

Sales Support Specialist skills and qualifications 

A successful Sales Support Specialist will have various prerequisite skills and qualifications required for the duties performed in this job, including: 

  • Ability to work in a fast-paced environment with strong interpersonal skills
  • Excellent oral and written communication skills
  • Ability to work as an independent contributor and as part of a team
  • Organizational and time management skills
  • Interpersonal skills to build strong and lasting relationships
  • Problem solving and conflict resolution skills

Sales Support Specialist experience requirements

Job applicants may have some previous work experience, but it is not mandatory. If experience is required, look for one to three years of related experience. It may be helpful to search for an applicant who has previous experience in an office setting.

Sales Support Specialist education and training requirements 

When looking through resumes for a Sales Support Specialist, you may want to look for someone who has at least obtained a high school diploma. Or you may want an applicant who has a bachelor’s degree in business, marketing, or a related discipline. It may also be preferred to look for applicants who have obtained additional related vocational certifications.

Sales Support Specialist salary expectations 

According to Indeed Salaries, the average pay for a Sales Support Specialist in Canada is $18.62 per hour. Rates can vary depending on experience, location, or type of company that is hiring.

Job description samples for similar roles

If a Sales Support Specialist job description is not what you are looking for, other related descriptions include: 

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Sales Support Specialist job description FAQs

What should you look for in a Sales Support Specialist's resume?

When reviewing resumes for a Sales Support Specialist, look for an applicant who has experience working in a similar industry. It is also best to look for a Sales Support Specialist who has worked in a customer service role in some capacity. If an applicant has experience playing on a sports team or participating in a group hobby, this can mean they have teamwork skills. 

What is the difference between a Sales Support Specialist and a Customer Service Manager?

A Sales Support Specialist will help with many of the administrative duties on behalf of a Sales Executive or a team of Sales Executives. A Sales Support Specialist may deal with minor customer complaints, but anything serious is escalated to a supervisor. However, a Customer Service Manager deals with a range of customer complaints. A Customer Service Manager will also have Customer Service Representatives reporting to them.

What makes a good Sales Support Specialist job description?

A good job description for a Sales Support Specialist will include a range of duties that they will perform on a day-to-day basis such as making cold calls, scheduling appointments, or drafting emails. A job description should also include information about the organization and the types of products or services that they sell. Some Sales Support Specialists are required to meet certain KPIs or sales quotas alongside the sales staff, so if this is the case be sure to include it in the job description. 

How do you make your Sales Support Specialist job description stand out?

To make a Sales Support Specialist job description stand out, be sure to include information about whether the role will be in an office or remote. It is also a good idea to include information on how many sales staff members the role will be supporting. If there are additional benefits that come with the role such as generous commission policies, include that as well.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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