Sales Clerk Job Description: Top Duties and Requirements

A Sales Clerk, or a Cashier, rents, sells, or leases products and services to customers. Their duties include using cash registers and other sales equipment, suggesting products for shoppers, and reminding potential customers about the benefits of doing business with their company.


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Sales Clerk duties and responsibilities

Sales Clerks explain the benefits of the products and services sold by their company, their corresponding prices, and how to use and maintain the products. They also help conduct inventories, restock shelves when needed, and set up store displays. Duties and responsibilities in a Sales Clerk job description may include:

  • Answering questions from customers
  • Operating cash registers and other equipment
  • Packaging or bagging products for customers
  • Using software to record sales, customer contact information, shipping information, and other data
  • Calculating bill amounts and creating bills, invoices, or receipts
  • Informing customers about financing options, return policies, and other details
  • Re-shelving returned items and deciding when to discount them
  • Creating reports for supervisors


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Sales Clerk Job Description Examples:


Example 1

*Rexall 4812 - 971 Corydon Avenue Winnipeg, MB R3M 0X1 (full-time) * *Rexall 4814 - 35 Lakewood Blvd **Winnipeg, MB R2J 2M8* *(part-time)* **Please indicate which location you are applying to** It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single Rexall employee contributes to our mission -- whatever your title, whatever your role, you act as a catalyst in a chain of events that helps people in your community and beyond. And by choosing to belong at Rexall, you'll join a team of passionate people working together to improve lives and advance the profession of pharmacy. At Rexall, Canada’s leader in Pharmacy Healthcare, we’re currently searching for team members that are passionate about providing exceptional customer service to the customers that come into our store. You must be able to take on tasks as required as you are the front face of our company providing the highest amount of customer service by: * Providing exceptional customer service * Accurately entering in product information, accepting cash or credit, and answering all customer inquiries * Perform stock counts and orders for designated areas accurately * Having a can-do attitude when tasked with responsibilities * Good communicator both written and verbal * Willingness to work weeknights and weekends * Other duties as assigned by the Manager or Manager on-duty Ultimately, if you have the right attitude, we can team you up with our colleagues who have the same passion and teach you the rest! We appreciate your enthusiasm in wanting to be a part of a community of difference makers. Due to the overwhelming response to our job postings, we will only be able to contact applicants selected for interviews. We thank you for your patience and understanding during this uncertain time. Please continue to check out our careers site at to keep updated with our current roles. You can also experience Life at Rexall on Instagram and Facebook under @LifeAtRexall. _It’s a condition of employment that you be fully vaccinated, and should you receive an offer you will have to attest to this in writing. In addition, you may be required to upload proof of vaccination or have a valid medical or other Human Rights Code-related exemption._ _Rexall Pharmacy Group Ltd. is committed to providing an accessible environment for all of our customers, employees, and job applicants.  Rexall Pharmacy Group Ltd. will make available to any selected applicants accommodations and/or accessible formats should they require.  Candidates are encouraged to discuss any accommodation they may need in order to allow for the most effective selection process._ Job Types: Full-time, Part-time Schedule: * Holidays * Monday to Friday * Weekend availability Experience: * retail: 1 year (preferred) * customer service: 1 year (preferred) Work remotely: * No

Example 2

You are the perfect candidate if you think customer service is important! You are the perfect candidate if you are a quick learner, can work in a fast paced environment, are friendly and outgoing, are a team player, and can work shifts between the hours of 7am-6pm, Monday thru Saturday! If you are the perfect apply!! We look forward to hearing from you! Part-time hours: 20-30 per week Application deadline: 2022-01-25 Expected start date: 2022-01-31 Job Types: Part-time, Permanent Salary: $15.20-$18.00 per hour Additional pay: * Tips Benefits: * Discounted or free food Schedule: * Day shift * Monday to Friday * Weekend availability Experience: * sales: 1 year (preferred) * customer service: 1 year (preferred) Work remotely: * No

Example 3

*Summary of Role* The *Counter Sales Representative* provides excellent customer service in selling a diversified line of products via phone, email and over-the-counter. *Key Areas of Responsibility* * Greets all customers (in person or over the phone) with a positive, engaging and welcoming attitude * Handle customer transactions; including sales, returns, defectives in a timely manner * Ensuring customers orders are accurately filled and delivered in a timely and efficient manner. * Reconcile their transaction history and drawer at the conclusion of each shift * Operate the store point of sale system (PartsWatch), internet and paper catalogue to search for parts and customer accounts, and to invoice and pull orders. * Assist with merchandising activities, maintaining standards of appearance, coordinate and cooperate with employees in the execution cycle counts, overall product presentation, inventory management and various product initiatives to enhance the customer experience and maximize inventory turns. * Follow all policies and standard operating procedures related to cash, credit, check, refund and return policies. * Work with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Contribute proactively to improvements in branch sales and profitability * Adhere to inventory control programs, in-stock standards and all operating procedures * Effectively communicate with all store and support center team members, management and customers * Other store support related duties including but not limited to supporting the warehouse functions and delivery/pickup of product as required * Mixing paint in both solvent and waterborne * Assist with shipping/receiving * Provide paint and auto body related support and knowledge to customers *Requirements* *Education, Experience and **Technical skills* * Completion of High School Diploma/Post Secondary education or equivalent work experience * Automotive Paint, Body & Equipment experience in the automotive aftermarket distribution industry (1 year preferred) * Valid BCDL required * Experience in the collision repair industry is an asset * Experience with MS Office products *Soft Skills and Competencies* * Team-player and an ability to work independently * Experience delivering a high level of customer service and sales results * Demonstrated focus on “wowing” the customer with exceptional service * Strong time management and organizational skills, with proven ability to adhere to tight deadlines * A self-starter, action oriented to achieve goals beyond what is required * Superior interpersonal, communication, problem solving and customer service skills to effectively build relationships * Excellent verbal, written and effective listening skills * Ability to work flexible hours, including weekends. *Physical Demands* * Extensive standing, walking, pushing and reaching. * Need full range of motion for reaching, bending and stooping. * Repetitive movement of hands, arms and legs. * Lifting of heavy equipment of up to 50 pounds. *Competencies* * Taking Ownership * Building and Maintaining Relationships * WOW The Customers Reference ID: Khartikainen Job Types: Full-time, Permanent Benefits: * Company pension * Dental care * Disability insurance * Employee assistance program * Extended health care * Life insurance Schedule: * 8 hour shift Experience: * Automotive Aftermarket Parts: 1 year (preferred) * Retail Sales: 1 year (preferred) * Driver's Licence (required)

Example 4

We have Part Time position available now. Shifts are during the week and weekend. All closing shifts. Morning shifts are rare, but available depending on your availability. Duties/Responsibilities: - Must be able to lift up to 50lbs (Cases of liquor/wine) - Responsible for using your own cash register - Accepting and putting orders away - Keeping the store clean and professional - Team player and positive/friendly attitude - Product knowledge is an asset - Must be 19 years of age or older to qualify working - Must have your Serving It Right, or obtain after being hired - Responsible for putting SKIP, UBER and DOOR DASH orders together -Opportunity to grow within the company! Starting wage is $16.20 which also includes work perks, which can be explained in the interview. Looking to hire ASAP. Part-time hours: 30 per week Job Types: Part-time, Permanent Salary: $28,896.00-$42,705.00 per year Additional pay: * Tips Benefits: * Flexible schedule * Store discount Schedule: * Day shift * Holidays * Night shift * On call * Weekend availability COVID-19 considerations: All customers and staff are required to wear a mask, curbside pick up, skip, uber and door dash are all available, common surface areas are sanitized regularly. Experience: * sales: 2 years (preferred) * customer service: 2 years (preferred) * Serving It Right (preferred) Work remotely: * No

What does a Sales Clerk do?

A good Sales Clerk helps a company keep their sales high, maintains relationships with existing customers, and attracts new ones. Sales Clerks process transactions for customers, help keep stores clean, answer customer questions, and respond to customer complaints. They can work with individuals or businesses in many different industries. Sales Clerks work in grocery stores, spas, clothing stores, auto shops, car dealerships, and many other places. They sometimes train new team members and can work full- or part-time.


Sales Clerk skills and qualifications

Successful Sales Clerks are friendly, polite, and professional. They can work with a variety of people and personality types while adapting quickly to unexpected obstacles, and they make transactions quick and easy for customers. Top skills and qualifications for Sales Clerks include:

  • Outstanding customer service skills
  • Excellent written and verbal communication skills
  • Good organizational skills, time management skills, and attention to detail
  • Extensive knowledge of the products or services the company sells and the industry that the company works in
  • Knowledge of laws or regulations that apply to the business
  • An understanding of basic math and how the employer calculates any charges, fees, or interest on bills


Sales Clerk experience requirements

Some positions require Sales Clerks with related experience in a similar job, but previous experience is not usually required. Many people start their careers as Sales Clerks or hold a job like this while still in school.


Sales Clerk education and training requirements

Some Sales Clerk jobs require a secondary school degree or a GED, and some an associate or a bachelor’s degree. The amount of training you should look for in a Sales Clerk depends on the industry, and people selling specialty items usually need more education. Selling products or services in certain provinces and territories requires a licence or certificate. On-the-job training is normally required as well, and Sales Clerks will need to keep their knowledge about company regulations, products, and services current.


Sales Clerk salary expectations

According to Indeed Salaries, the average salary of a Sales Clerk in Canada is $14.34 per hour. Individual salaries depend on education, previous work experience, the company, and the location.


Job description samples for similar positions

If a Sales Clerk isn’t exactly what your business is searching for, some similar job description samples include:


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Sales Clerk job description FAQs


What is a typical day like for a Sales Clerk?

Sales Clerks can work on any day of the week and can work varying shifts, depending on the hours the store they work at is open. They may be required to work nights, weekends, and holidays. Most Sales Clerks work in retail or wholesale stores where they serve people in-person, but some may work in call centres. In stores, they keep everything looking neat and welcoming when there are no customers, and they help customers quickly. Some places get a steady stream of visitors throughout the day, and others are busier at certain times. 


Who does a Sales Clerk report to?

Sales Clerks report to Sales Managers, store owners, General Managers, Assistant Managers, or Shift Supervisors. They can run smaller stores without direct supervision and contact a Manager when needed. Sales Clerks do not normally supervise workers directly, but they may work with independent contractors such as cleaning or security services to keep the business running smoothly.


What makes a good Sales Clerk job description?

To create a good Sales Clerk job description, include an overview of the company and its culture, values, and history. Describe what a typical day will be like, what the Sales Clerk is responsible for selling, and whether new Sales Clerks will work over the phone, online, or at a retail store. List any benefits that come with the position, such as employee discounts or flexible hours, and the experience, skills, and training needed. 

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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