Sales Assistant Job Description: Top Duties and Requirements

A Sales Assistant performs general administrative duties, like processing sales reports and setting sales meetings, that support Sales Executives or other more senior members of a sales team. They may work in a variety of settings, including retail stores and other establishments that sell goods or services to a customer base.

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What does a Sales Assistant do?

A Sales Assistant supports members of a team by completing administrative and customer service tasks. They interact with customers to answer questions or provide product recommendations, sharing potential leads with other sales professionals. Sales Assistants may also make appointments for the sales team, manage customer relationships, ensure production levels are able to meet demand, and input transactions to a shared computer system. A Sales Assistant must be flexible, organized, and able to communicate with customers and members of their team.

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Sales Assistant Job Description Examples:

 

Example 1

As we continue to accelerate our growth, we’re searching for an exceptional Inside Sales Assistant to join our team. Their task will be to support the sales team in attaining their objectives; providing focus and productive communication with all customers ensuring service excellence and customer satisfaction; and to perform day-to-day duties for the identification and successful fulfillment of client leads. The role requires someone who is able to coordinate multiple tasks simultaneously while maintaining high levels of customer service. Every day there will be different projects and or tasks that require someone who can pivot easily. We need people who want to break down walls and make things happen. They will have to be very special and very driven to be successful. *Here’s What You’ll Do*: * Conduct online lead generation activities and identify new business opportunities through ConstructConnect * Maintain a current knowledge of the sales pipeline – Dealer contact * Conduct weekly internal pipeline reviews * Manage the Dealer onboarding process * Enter new Dealer contacts into the CRM and mail software * Build and maintain relationships with Dealers and Manufacturer’s Reps based on trust and respect * Maintain the Dealer contact schedule * Assist in developing bids, lead proposals and competitive tenders with speed and accuracy * Schedule Opportunity, Engineering and Quote reviews * Distribute the monthly Dealer Report * Participate actively in risk reviews, senior level proposals and presentations * Collaborate with internal departments to facilitate Customer needs fulfillment * Coordinate technical project components with key stakeholders * Maintain current knowledge of company products and services * Act as a Customer advocate with a focus on improving the buyer experience and making our Customers successful * Resolve complaints and prevent additional issues by improving processes * Ensure ultimate Client satisfaction through industry-leading customer service * Liaise with Customers on a regular basis to gauge their satisfaction with services. Lead organizational resources to address any specific concerns. *Here’s What Describes You: * * Passion for delivering Customer Satisfaction * Demonstrated ability to assist with meeting sales objective and as * Highly motivated individual that is technically oriented * Dedication to self-development and training * Passion for growing new business and share-of-Customer * 2+ years of relevant sales coordination experience, dealing with various market segments through various channels * Strong understanding of the sales process * Represent Spacefile on-line with our corporate values and policies * Goal-oriented * Excellent strategic and tactical sales skills * Strong verbal and written communication skills * Team player with a positive attitude * Excellent Proficiency in MS Office, Excel, Word and PowerPoint is required * Candidates must be eligible to work in Canada Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is “this close” to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the sales team and encourage everyone to apply. *So, what’s the first step to your exciting new career?* We are accepting online applications and welcome all qualified people interested in this opportunity. While we appreciate and value all applicants, only those who will be selected to interview will be contacted. *Additional information* Spacefile International is an Employment Equity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process. Spacefile offers a stimulating work environment, competitive salaries and a complete benefits package. *About Spacefile International* Spacefile International is a world leader in high-density storage innovation, providing insights into how to successfully integrate Mobile, Static and Customized modules into comprehensive storage solutions. We are a North American-based manufacturer located in Toronto, with over 51 years’ experience in Government, Retail, Corporate, Library, Museum, Healthcare, Industrial and Athletic applications. Expected start date: 2022-02-14 Job Types: Full-time, Permanent Salary: per year Benefits: * Casual dress * Dental care * Extended health care * Life insurance * On-site parking * Paid time off * Vision care Schedule: * Day shift COVID-19 considerations: Spacefile has a comprehensive COVID-19 policy Experience: * sales: 1 year (preferred) Work remotely: * Temporarily due to COVID-19

Example 2

Customer Service is responsible for communicating with clients by phone and email to serve our clients' needs, processing orders, and generating interest in potential new clients to close sales. *Key Responsibilities* * Answer several clients' calls daily, process customer es and bid proposals, and follow up until closing * Make and receive calls and engage in a friendly and professional manner while actively listening to their concerns, offering support and solutions to their needs * Maintain the highest level of client satisfaction. Listen, ask questions, and put yourself in the client's shoes when providing guidance regarding our services * Identify, evaluate, and prioritize clients' requests to ensure that inquiries are solved, and services are scheduled in time and appropriately. * Resolve and/or refer to the team more complex problems and follow up with clients when required to ensure that their inquiries are resolved. * Book and track services and data entry client's requests and information using database systems, and fill out documentation when required. * Develop new business and service opportunities as well as maintain and increase existing opportunities * Work and communicate with other departments, so customer needs are appropriately managed to ensure efficient services and sales. * Cover other employees' vacations and time off. * Perform other duties as required *Requirements* * High School and the equivalent combination of office education and work experience * At least one-year phone customer service experience is required, phone sales experience is an asset * Strong phone presence and excellent verbal and written communication skills. Must be able to understand and communicate with clients over the phone and take notes * Strong computer skills, especially MS Word and Excel or custom database programs * Must be able to multitask, prioritize and manage your time. * Ability to effectively operate in a growing and changing team environment under tight deadlines * Ability to show empathy and interpersonal skills to interact with clients and team members * Strong analytical and problem-solving skills combined with keen attention to detail Job Types: Full-time, Permanent Salary: $16.00-$17.00 per hour Additional pay: * Overtime pay Benefits: * Casual dress * Company events * Dental care * Disability insurance * Employee assistance program * Extended health care * On-site parking * Paid time off * RRSP match * Vision care Schedule: * 8 hour shift * Day shift * Monday to Friday Ability to * Headingley, MB R4H 0A8: reliably commute or plan to relocate before starting work (required) Experience: * phone customer service: 1 year (required) * phone customer service sales: 1 year (preferred)

Example 3

*Job position: Executive Sales Assistant* *Description: * He/she is expected to work with the sales team and provide the necessary support to ensure that the sales goals are achieved. Executive Sales assistant works to satisfy customers while also keeping record of all sales, attends to clients as the organizations representative and receives all inquiries/complaints and provides responses. The major duty is to see that the sales increase by contributing to the sales strategies, marketing plans, and customer response system. Act as a point of contact among executives, employees, clients, and other external/internal partners. Examples are but not limited to: - Answering any questions the sales team may have - Sales team support and system support - Conduct presentations and attend meetings with architect, design, and building firms - Presentation notes – creating and updating sales supporting documents - Account management: oversee and manage the sale from pre-sale to post-sale - Client retention – comes up with solutions for client deliverables on projects - Attend Executive meetings and take down minutes. Follow-up on any action items. - Manage CRM for data entry in a timely and accurate manner. (Executives clients only) - Create Marketing and Sales reports - Sales team analytics - Creating estimates for sales team (as needed) - On route 50% of the time (requires a vehicle) - Manage executives’ calendar and set up meetings accordingly - Payment collections cheque pick ups - Creating and updating sales lists/processes - Attend and support marketing/sales meetings - Sample delivery and pick-up *Skill and requirements: * - Must have a Bachelor’s Degree or proven experience in Sales management or relevant role - Great communication skills - Computer handling - Time management - Sales goals/planning - Organizational skills and project management skills - Understanding of marketing and negotiating techniques Job Types: Full-time, Permanent Salary: $18.00-$23.00 per hour Benefits: * Casual dress * Company events * Dental care * Discounted or free food * Extended health care * Paid time off * Vision care Schedule: * 8 hour shift Experience: * Sales: 2 years (required) * Class 5 Licence (or more) (required) Application deadline: 2022-02-01

Example 4

We are looking for a bioscience graduate to provide technical and sales support to clients and prospective clients. We welcome talented and motivated individuals to join our team in helping families to take steps in ensuring their future health. *Key * Represent the company with professionalism and integrity * Provide potential customers with the information they need to facilitate sales * Respond to customer inquiries in a friendly and responsible fashion * Execute assigned operational processes in a timely manner, including taking and processing orders and actively following up with potential sales leads * Assist with marketing and business development activities, including information gathering and preparation of marketing materials *Requirements*: * BSc in Bioscience * Excellent written and spoken English * Capable of working independently * Additional relevant skills are considered (optional), including marketing writing, medical sales experience, digital marketing experience, etc. *Remuneration*: Specify your expected starting salary. Remuneration will depend upon applicant experience and ultimately, performance in representing the company. *About us*: We are a financially stable Canadian biomedical company with a focus on growth and expansion into new related markets. Our work includes conventional medical testing, biotechnology product development, and biomedical IT development. More information will be provided if you are invited to an interview. Thanks for your potential interest. Job Types: Full-time, Part-time Salary: $18.00-$25.00 per hour Schedule: * 8 hour shift

Example 5

*Solutions - Your Organized Living Store *is PROUD to be a Canadian retailer specializing in storage and organization products for the home and office and everything in between, with stores in Ontario we are growing steadily. We have continuously placed in the Top 100 and Next 100 lists of the fastest growing companies in Canada. Our mission is to provide each customer with innovative solutions to help simplify their life, as well as create a positive, organized and inspiring place to shop and work. We are currently recruiting for dynamic *Part - Time **Sales Associates *at our *_Mississauga - Heartland Location _* As part of the Solutions team, you will be representing our brand and providing an enjoyable customer experience for everyone who walks through our doors. You are sales developed, self-motivated and team-oriented with a passion for life, and you can easily build rapport when meeting new people. You are able to assess customer needs and enjoy helping people find solutions to their problems. The physical ability to stand for extended periods, climb a ladder, and move and handle merchandise (weighing up to 30 pounds) throughout the store is essential. A high level of enthusiasm, along with a mature attitude and a strong work ethic, will see you excel in this role. *Key Responsibilities: *
  • Offer a friendly greeting and a welcome to customers when they enter the store.
  • Ask open ended questions about customers’ projects in order to determine their requirements.
  • Be enthusiastic with the customer, when necessary, handle several customers at once.
  • Keeping up to date with product knowledge in order to assist the customer to your highest potential
  • Escort customers to the appropriate merchandise, providing them with multiple solutions while educating them on the benefits of the product and up-selling.
  • Build customer relationships by providing prompt and exceptional sales and after-sales service.
  • Resolve customer complaints or involve the appropriate manager to ensure customer satisfaction.
  • Ensuring that aisle end caps, counters and floor displays are clean and presentable.
  • Perform additional responsibilities as required *Knowledge & Skills: *
  • Excellent communication skills and exceptional customer service skills with a talent for building customer loyalty.
  • Excellent decision making ability and problem solving skills.
  • Ability to work a flexible schedule including evenings and weekends.
  • Retail experience with proven ability to achieve and exceed sales targets.
  • Developed merchandising and sales knowledge would be preferred.
  • Strong multi-tasking and organizational ability.
  • Ability to express ideas clearly, both in written and oral communications.
  • Strong computer skills, including proficiency with Microsoft Office, POS and inventory systems preferred. If you consider yourself an organization fanatic, and are passionate about retail, we want to hear from YOU! _We thank all candidates for submitting their resumes, however, only those selected for an interview will be contacted. No phone calls or agencies please. Visit to learn more about our company and our store locations._ Job Types: Part-time, Permanent COVID-19 considerations: All COVID measures are in place Part-time hours: 20-25 per week Job Types: Part-time, Permanent Job Types: Part-time, Permanent Part-time hours: 20 - 25 per week Salary: $15.00 per hour Schedule: * Day shift * Night shift Experience: * sales: 1 year (preferred)
  • Sales Assistant duties and responsibilities

    A Sales Assistant may be responsible for a variety of tasks, depending on the needs of the sales team and the industry they work in. Some duties and responsibilities of a Sales Assistant include:

    • Answering a combination of phone calls, emails, and online chat messages to provide initial support to customers
    • Processing sales orders accurately and completely
    • Creating sales reports to share with executive leadership and senior members of the sales team
    • Adhering to the procedures and guidelines of the company
    • Staying up-to-date with emerging trends, available merchandise, and new products that the company will offer to clients and customers
    • Ensuring shelves remained stocked with merchandise
    • Working with the production team to make sure the sales team is able to fulfill pending and approved orders
    • Pre-screening sales leads and sharing information with a member of the sales team for follow-up

    Sales Assistant skills and qualifications  

    Sales Assistants work in a dynamic environment, so they must remain aware of customer expectations. A successful Sales Assistant candidate must possess various prerequisite skills and qualifications to enable them to perform their duties, including: 

    • Comprehensive understanding of their area of sales, including fast-moving items and consumer goods
    • Ability to stay helpful, polite, and confident, and have the resources to resolve customer issues
    • Comfortable working with other members of the sales team to support their process and goals
    • Ability to manage inventory, adhere to a schedule, and gather updates from the production team
    • Experience with customer relationship management (CRM) software to build and maintain client and customer databases 
    • Excellent knowledge of customer service and sales standards
    • Ability to multitask, prioritize, organize, meet deadlines, be dependable, and stay flexible

    Sales Assistant experience requirements

    A Sales Assistant is an entry-level position that usually doesn’t require any experience, although having experience in customer service, working within different computer programs, and performing work in an office setting may be preferable. 

    Sales Assistant education and training requirements

    A candidate typically requires a high school diploma to qualify for the role of Sales Assistant, and it’s generally an added advantage if a candidate has an associate’s degree, especially in a business-related course. However, it may be preferable to consider those with a bachelor’s degree in business administration, marketing, sales, or a related field. The needs of a sales teams are unique in every industry, but all candidates should have an understanding of customer service etiquette, and have experience organizing data and creating presentations.

    Sales Assistant salary expectations

    According to Indeed Salaries, the average pay for a Sales Assistant is $15.62 per hour. This figure may vary depending on experience, location, and the company pay scale. 

    Sales Assistant job description sample for similar positions

    If this Sales Assistant job sample isn’t quite what you are looking for, consider some job descriptions for similar positions including:

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    Sales Assistant job description FAQs

    What is the difference between a Sales Clerk and a Sales Assistant?

    A Sales Clerk is a member of the sales team who works closely with customers and clients to secure sales, meet quotas, and build relationships with potential customers. Sales Assistants usually work in an office setting and provide a range of administrative support, which may include computer work, and supporting and reporting to sales teams.

    What key personality traits should an employer look for in a Sales Assistant candidate?

    Sales Assistant candidates should be organized, willing to help out as needed, and possess excellent interpersonal skills. They should be able to work both as part of a team and independently to help the sales department reach its goals.

    What are the typical working hours for a Sales Assistant?

    The working hours for a Sales Assistant may vary depending on the time of the year, customer needs, and requests made by the sales team. Many Sales Assistants maintain an open schedule, having the flexibility to work outside normal business hours, on weekends, holidays, and overtime.

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