What does a Restaurant Server do?
A Restaurant Server acts as the main point of contact for a customer when dining at a restaurant. The server is responsible for making sure that the customer enjoys their experience. This helps promote customer loyalty. A Restaurant Server is also expected to maintain appropriate standards for the establishment where they work.
Restaurant server skills and qualifications
A successful Restaurant Server candidate will have various prerequisite skills and qualifications required for the duties of this job. Some of these include:
- Ability to provide excellent customer service to all diners
- Knowledge of food and wine pairings in fine dining restaurants
- Ability to use point-of-sale systems
- Ability to multitask and to cater to multiple groups at one time
- Ability to dissolve conflict, take criticism, and solve problems
- Knowledge of basic math equations, particularly addition and subtraction
- Ability to learn quickly on the job
- Knowledge of basic administration skills and tasks such as scheduling and filing
Restaurant Server experience requirements
Generally, prior work experience as a Restaurant Server is not necessary. In some cases, candidates with two to three years of experience may be preferred. You may also opt to hire a candidate who has experience working in a similar type of establishment.
Restaurant Server education and training requirements
Applicants to a Restaurant Server role usually do not need any particular education or training to perform the duties of the role. It is common to provide on-the-job training. Some provinces, such as Ontario, require anyone serving alcohol to obtain a Smart Serve certificate. For Restaurant Servers working in an upscale or fine dining restaurant, additional vocational programs or certifications may be required. In Saskatchewan and British Columbia, apprenticeship programs dedicated to the food and beverage industry are available. These programs also have certification available, but it’s not mandatory for job applicants to complete certification.
Restaurant Server salary expectations
According to Indeed Salaries, the average salary for a Restaurant Server is $13.94 per hour. The salary can vary depending on many factors including experience, location, or the company that is hiring.
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