Restaurant Server Job Description: Top Duties and Requirements

A Restaurant Server, or Food Server, is responsible for providing excellent customer service and dining experience for customers at a restaurant. They seat customers, take food and drink orders, and deliver food to the customer.

 

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Restaurant Server duties and responsibilities

When writing a job description for a Restaurant Server, it’s important to specify the main functions of the role within your company. Some of the most important duties and responsibilities required to excel as a Restaurant Server include:

  • Greeting customers upon arrival at the restaurant 
  • Providing excellent customer service during their dining experience 
  • Providing suggestions for food or drink choices to diners
  • Taking feedback from diners 
  • Cleaning tables and preparing spaces for future diners
  • Carrying drinks and food from the kitchen or bar area to the tables 
  • Memorizing the food menu and wine list as well as any nightly specials
  • Setting tables throughout the shift

 

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Restaurant Server Job Description Examples:

 

Example 1

*Title: * Restaurant Server *Department: * Hotel Department *Primary Function: * Serves food and all alcoholic and non-alcoholic beverages to Guests according to the established company standards *Reports To: * Food & Beverage Manager, Restaurant Supervisor *Major Responsibilities: * 1. Responsible for friendly, courteous and gracious service to all Guests. 2. Responsible for front of the house service delivery to the guest in the Restaurant 3. Responsible for the offering and selling of all beverages in the restaurant 4. Primarily assigned to the Restaurant, maybe assigned other areas as per management discretion 5. Follows all food handling and cleaning procedures in accordance with public health standards 6. Adheres to all company standards as related to relevant Perfect Set-up presentations. 7. Performs all duties as assigned. 8. Adheres to the company appearance and grooming standards. 9. Responsible for the proper use and maintenance of company issued equipment and utensils in order to prevent damage or loss. 10. Follows company standards as related to maintenance, cleaning and sanitation 11. Maintains the highest level of productivity and service in the work area. 12. Reports immediately all issues pertaining to Guests satisfaction to his managers. 13. Works closely and cooperates with superiors, colleagues and other employees in order to achieve the highest possible Guests satisfaction from the services rendered. 14. Follows prescribed procedures for the delivery of service and their order of placement. 15. Follows all procedures for handling of clean linen, glasses, china and silverware for table set up. 16. Follows prescribed procedures for the removal, organization and delivery of dirty dishes to the dishwashing area. 17. Other tasks as assigned by Management. Job Types: Part-time, Contract, Permanent Additional pay: * Tips Benefits: * Company events * Discounted or free food * Flexible schedule * On-site gym * On-site parking Schedule: * Day shift * Holidays * Monday to Friday * Night shift * Weekend availability COVID-19 considerations: We are operating in accordance with all provincial guidelines and Public Health orders. Staff safety has always and will continue to be our top priority. Experience: * serving: 2 years (required) * Smart Serve, SIR or equivalent (required) Work remotely: * No

Example 2

The Marriott Victoria Inner Harbour Hotel is a full service, four diamond property overlooking Victoria’s historic and charming downtown, located just steps from world class attractions, venues and dining. Boasting 236 elegantly appointed rooms and suites coupled with 5,000 square feet of functional meeting space, The Marriott is consistently ranked high for overall guest satisfaction. We are currently recruiting for the position of Full Time and Part Time Server working AM shifts in our newly renovated restaurant, Fire + Water. This position involves a variety of duties including but not limited to: * Providing prompt, courteous and efficient food & beverage services for our Restaurant guests within the Marriott Brand Standards. * Completing opening and closing duties. * Ensuring a clean and safe working environment. * Effectively handling guest concerns as they arise. * Confidently anticipating and responding to the needs and expectations of our guests. * Other duties as assigned * * Previous serving experience. * Serving it Right certified. * Food Safe Certified. * Flexible schedule. * Excellent communication and organizational skills. * Ability to work both independently and in a Team oriented environment. * Able to stand and or walk for extended periods of time * Able to lift push or pull up to 50 lbs The Restaurant Team demonstrates a daily commitment to excellence by providing professional and memorable experiences that put people first. After 3 months you are eligible for our comprehensive benefits package. We thank all applicants in advance however please note only those chosen for an interview will be contacted. Job Types: Full-time, Part-time, Permanent Salary: From $15.91 per hour Additional pay: * Tips Benefits: * Dental care * Employee assistance program * Extended health care * Paid time off * Vision care Schedule: * Day shift * Holidays * Monday to Friday * Weekend availability Experience: * serving: 1 year (preferred) * Smart Serve, SIR or equivalent (preferred) Work remotely: * No

What does a Restaurant Server do?

A Restaurant Server acts as the main point of contact for a customer when dining at a restaurant. The server is responsible for making sure that the customer enjoys their experience. This helps promote customer loyalty. A Restaurant Server is also expected to maintain appropriate standards for the establishment where they work.

 

Restaurant server skills and qualifications

A successful Restaurant Server candidate will have various prerequisite skills and qualifications required for the duties of this job. Some of these include:

  • Ability to provide excellent customer service to all diners 
  • Knowledge of food and wine pairings in fine dining restaurants 
  • Ability to use point-of-sale systems
  • Ability to multitask and to cater to multiple groups at one time 
  • Ability to dissolve conflict, take criticism, and solve problems
  • Knowledge of basic math equations, particularly addition and subtraction
  • Ability to learn quickly on the job
  • Knowledge of basic administration skills and tasks such as scheduling and filing

 

Restaurant Server experience requirements

Generally, prior work experience as a Restaurant Server is not necessary. In some cases, candidates with two to three years of experience may be preferred. You may also opt to hire a candidate who has experience working in a similar type of establishment. 

 

Restaurant Server education and training requirements

Applicants to a Restaurant Server role usually do not need any particular education or training to perform the duties of the role. It is common to provide on-the-job training. Some provinces, such as Ontario, require anyone serving alcohol to obtain a Smart Serve certificate. For Restaurant Servers working in an upscale or fine dining restaurant, additional vocational programs or certifications may be required. In Saskatchewan and British Columbia, apprenticeship programs dedicated to the food and beverage industry are available. These programs also have certification available, but it’s not mandatory for job applicants to complete certification. 

 

Restaurant Server salary expectations

According to Indeed Salaries, the average salary for a Restaurant Server is $13.94 per hour. The salary can vary depending on many factors including experience, location, or the company that is hiring.

 

Job description samples for similar positions

If a Restaurant Server isn’t quite what you are looking for, other related job descriptions include:

 

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Restaurant Server job description FAQs

 

What should you look for in a Restaurant Server resume?

When reviewing resumes for a Restaurant Server role, it’s important to look closely at prior experience. Make sure the applicant has obtained any required certification. It may be important to consider candidates who have soft skills listed on their resume. It might also be a good idea to check if the candidate has had other previous customer service or sales experience. 

 

What makes a good Restaurant Server job description?

Being as descriptive as possible about the specifics of the position will help to find the right job applicant. If the applicant is to work in a niche environment, such as a fine dining restaurant, be sure to list it. The description can also state the number of expected shifts or work hours in a week. It should also include information such as if the job requires a uniform and whether the establishment would provide it. 

 

How can you make your Restaurant Server job description stand out?

To make a job description stand out, highlight any added benefits that come with the role such as free parking, food discounts, generous vacation policies, or wellness benefits. The description should also confirm that the job complies with any government-mandated benefits. Keep in mind experienced applicants may also look for any mention of job advancement. 

 

What are a typical day-to-day duties of a Restaurant Server?

If the Restaurant Server is working the early shift, they will make sure the restaurant is clean and the tables are set. Once an order comes, they input the information into the point of sale (POS) system. Once the food is ready, the Restaurant Server will bring the food to the customer. Throughout their shift, they will also take feedback from diners, attend to guest requests, and process their bills. Depending on the shift, they may also lock up the restaurant.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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